Teleopti partners with ViPcom to deliver outstanding solutions for superior customer experience

Teleopti, a top, global provider of workforce management (WFM) software, is proud to announce its partnership with ViPcom, the specialist in the Dutch market for customer contact solutions and optimization. Together, Teleopti and ViPcom will take ensure their customers to provide an excellent experience for their customers, all while involving and engaging their employees. Continue reading Teleopti partners with ViPcom to deliver outstanding solutions for superior customer experience

Vonage Expands Advanced Omnichannel Cloud Contact Centre Solution to Vonage Business Cloud Customers

Vonage, a business cloud communications leader announced an expansion of its contact centre footprint. The Company now offers its advanced omnichannel contact centre product suite, Vonage CX Cloud, to businesses of all sizes using its cloud-native unified communications platform, Vonage Business Cloud (VBC). Continue reading Vonage Expands Advanced Omnichannel Cloud Contact Centre Solution to Vonage Business Cloud Customers

AgilOne Launches First-Ever Customer Data Platform Capabilities for Call Centre and Customer Service Teams

AgilOne, the leading customer data platform for enterprise B2C brands launched a new offering called AgilOne 360 Profile for Customer Service, which provides AgilOne’s single view of the customer to customer support and call centre teams in real-time – the first of its kind within the customer data platform category. Continue reading AgilOne Launches First-Ever Customer Data Platform Capabilities for Call Centre and Customer Service Teams

TTEC Hiring 8,000 Associates Across 22 Humanify™ Customer Engagement Centers in the US

TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced that its National Kickoff to Summer Job Fair is being held on June 26, during which the company will be hiring for thousands of customer experience associates. Continue reading TTEC Hiring 8,000 Associates Across 22 Humanify™ Customer Engagement Centers in the US

[24]7.ai Appoints World-Renowned Advanced Mathematical Modeling Expert as Chief Data Scientist

[24]7.ai, a global leader in intent-driven customer engagement solutions, announced the appointment of Cosimo Spera, Ph.D., a NATO and Mine Fellow, as chief data scientist. [24]7.ai has invested heavily in AI powered customer engagement solutions to redefine the customer experience. Continue reading [24]7.ai Appoints World-Renowned Advanced Mathematical Modeling Expert as Chief Data Scientist