Bright Pattern, a global provider of multichannel cloud contact centre software, expands its presence in the United Kingdom and the Republic of Ireland to enhance local voice communications and improve regional compliance. Continue reading Bright Pattern Extends Cloud Contact Centre Service to the United Kingdom and Republic of Ireland
Daily Archives: June 20, 2018
Pindrop’s Newest Offering, Pindrop® Express, Brings Enterprise Level Risk-Based Authentication To Call Centres Of All Sizes
Pindrop, the pioneer in voice security and authentication announced Pindrop® Express, a risk-based authentication solution with carrier embedded capabilities that can validate the customer’s phone number prior to the call arriving at the contact centre. Express delivers a simple “yes or no” authentication decision and if the number is spoofed or has a high-risk reputation, the number will not be validated. Continue reading Pindrop’s Newest Offering, Pindrop® Express, Brings Enterprise Level Risk-Based Authentication To Call Centres Of All Sizes
New Agent Engagement Tools from Noble Systems Help Contact Centres See Gains in Productivity and Customer Service
Noble Systems, a global leader in omnichannel contact centre technology solutions, continues to deliver the industry’s most complete set of solutions. With three decades of experience in innovation for outbound and inbound customer contact management, Noble has recently announced a number of offerings and initiatives targeted at helping contact centres manage their most valuable resource – their employees. Continue reading New Agent Engagement Tools from Noble Systems Help Contact Centres See Gains in Productivity and Customer Service
Liquid Voice Adds Real-Time Voice Analytics For Contact Centres
Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of Real-Time Analytics. Developed in partnership with Speechmatics, a leading global supplier of Automatic Speech Recognition (ASR) solutions, this new capability provides instant insight on interactions as they happen and will deliver significant benefits in a wide range of contact centre and compliance applications. Continue reading Liquid Voice Adds Real-Time Voice Analytics For Contact Centres
UK retailers failing to meet customer expectations
Research of more than 8,000 consumers in the UK, US, Germany and France released by Medallia, the global leader in customer experience management, in conjunction with Ipsos, the leading independent market research company, found that customer experience is the top reason consumers cite for choosing a retailer. Continue reading UK retailers failing to meet customer expectations
Encoded announces new secure customer engagement platform
Encoded has announced the availability of its new customer engagement platform that enables contact centres to accept secure customer payments via SMS. An increasingly popular communications channel, using SMS makes it easier for customers to pay bills, helping to reduce debt and agent time chasing missed or non-payments. Continue reading Encoded announces new secure customer engagement platform