Pindrop’s Newest Offering, Pindrop® Express, Brings Enterprise Level Risk-Based Authentication To Call Centres Of All Sizes

Pindrop, the pioneer in voice security and authentication announced Pindrop® Express, a risk-based authentication solution with carrier embedded capabilities that can validate the customer’s phone number prior to the call arriving at the contact centre. Express delivers a simple “yes or no” authentication decision and if the number is spoofed or has a high-risk reputation, the number will not be validated. Continue reading Pindrop’s Newest Offering, Pindrop® Express, Brings Enterprise Level Risk-Based Authentication To Call Centres Of All Sizes

New Agent Engagement Tools from Noble Systems Help Contact Centres See Gains in Productivity and Customer Service

Noble Systems, a global leader in omnichannel contact centre technology solutions, continues to deliver the industry’s most complete set of solutions. With three decades of experience in innovation for outbound and inbound customer contact management, Noble has recently announced a number of offerings and initiatives targeted at helping contact centres manage their most valuable resource – their employees. Continue reading New Agent Engagement Tools from Noble Systems Help Contact Centres See Gains in Productivity and Customer Service

Liquid Voice Adds Real-Time Voice Analytics For Contact Centres

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of Real-Time Analytics. Developed in partnership with Speechmatics, a leading global supplier of Automatic Speech Recognition (ASR) solutions, this new capability provides instant insight on interactions as they happen and will deliver significant benefits in a wide range of contact centre and compliance applications. Continue reading Liquid Voice Adds Real-Time Voice Analytics For Contact Centres