Freshworks, a global leader in customer engagement software, today announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and continued rapid growth with its Freshservice (IT Service Management Software) and Freshsales (CRM Software) products over the last several quarters. Continue reading Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360
Daily Archives: June 25, 2018
Vonage Adds Innovation and Value to Contact Centres with New Programmable Capabilities
Vonage , a business cloud communications leader, has announced new global programmable contact centre capabilities through Nexmo, the Vonage API Platform, including split recording, real-time text-to-speech translation, onAnswer and WebRTC supported by the Nexmo Voice API (VAPI). Continue reading Vonage Adds Innovation and Value to Contact Centres with New Programmable Capabilities
Digital Transformation Journey Just Beginning According to Global Research Study
If digital transformation (DX) is using digital technologies to create new business models and change markets, then the journey has only just begun according to a new IDC white paper commissioned by Avaya.1 The study of nearly 800 enterprise companies across 15 countries showed this and other constructive insights for organizations planning their transformation strategies. Continue reading Digital Transformation Journey Just Beginning According to Global Research Study
Clarabridge Cited As A Strong Performer in AI-Fueled Speech Analytics
Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced it has been named a Strong Performer in the Forrester Research, Inc. June 2018 report, The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018. Continue reading Clarabridge Cited As A Strong Performer in AI-Fueled Speech Analytics
Dimension Data acquires a majority stake in e2y to strengthen global digital commerce capabilities
Dimension Data announced the acquisition of a majority of e2y, an award-winning digital commerce consultancy with a track record for executing state-of-the-art business transformation projects to its global clients, for an undisclosed sum. Continue reading Dimension Data acquires a majority stake in e2y to strengthen global digital commerce capabilities