Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360

Freshworksa global leader in customer engagement software, today announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and continued rapid growth with its Freshservice (IT Service Management Software) and Freshsales (CRM Software) products over the last several quarters. Continue reading Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360

Vonage Adds Innovation and Value to Contact Centres with New Programmable Capabilities

Vonage , a business cloud communications leader, has announced new global programmable contact centre capabilities through Nexmo, the Vonage API Platform, including split recording, real-time text-to-speech translation, onAnswer and WebRTC supported by the Nexmo Voice API (VAPI). Continue reading Vonage Adds Innovation and Value to Contact Centres with New Programmable Capabilities

Digital Transformation Journey Just Beginning According to Global Research Study

If digital transformation (DX) is using digital technologies to create new business models and change markets, then the journey has only just begun according to a new IDC white paper commissioned by Avaya.1 The study of nearly 800 enterprise companies across 15 countries showed this and other constructive insights for organizations planning their transformation strategies. Continue reading Digital Transformation Journey Just Beginning According to Global Research Study

Dimension Data acquires a majority stake in e2y to strengthen global digital commerce capabilities

Dimension Data announced the acquisition of a majority of e2y, an award-winning digital commerce consultancy with a track record for executing state-of-the-art business transformation projects to its global clients, for an undisclosed sum. Continue reading Dimension Data acquires a majority stake in e2y to strengthen global digital commerce capabilities