Enghouse Interactive signs Node4 to Elite Partnership Programme

Enghouse Interactive has announced that it has signed Node4, a UK-based Cloud, Data Centre and Communications solutions provider, as a new member of its EMEA partner programme. As an authorised partner, Node4 will sell, market and deploy a range of Enghouse Interactive products, including the flagship Enghouse Interactive Communications Center (EICC) solution. Continue reading Enghouse Interactive signs Node4 to Elite Partnership Programme

Up-skilling workers is as important as updating technologies, says Aspect Software

Anxieties over automation are reaching new heights, with new figures from the Organisation for Economic Cooperation and Development (OECD) showing that 46 per cent of jobs are likely to be “significantly affected” over the next 20 years. But organisations looking to digitally transform should not forget about the needs of their employees, as human engagement will always remain an instrumental part of business. Continue reading Up-skilling workers is as important as updating technologies, says Aspect Software

Vodafone India Uses Automation Powered by Amdocs Intelligent Operations to Improve Billing Efficiency

Amdocs announced that it has successfully helped Vodafone India to automate its billing operations, enhancing the experience of customers. Amdocs software is also enabling Vodafone India to roll out new services, offers and service plans for its post-paid consumers and enterprise customers faster. Amdocs implemented its Service Monetization suite at Vodafone India in 2015, and subsequently, in 2016, signed a multi-year services contract to manage and automate operations. Continue reading Vodafone India Uses Automation Powered by Amdocs Intelligent Operations to Improve Billing Efficiency

HSBC Bank and SoftBank Robotics America partner to bring Humanoid Robotics to US flagship bank branch

For Americans who have dreamed of an exciting retail banking future experience, HSBC and SoftBank Robotics are bringing that future a little closer – specifically, to New York City. HSBC Bank USA, N.A. and SoftBank Robotics America (SBRA), the North American arm of SoftBank Robotics Group, have partnered to bring Pepper®, the engaging, social humanoid robot, to HSBC’s bank branches. Continue reading HSBC Bank and SoftBank Robotics America partner to bring Humanoid Robotics to US flagship bank branch