Partnerships

Enghouse Interactive signs Node4 to Elite Partnership Programme

Enghouse Interactive has announced that it has signed Node4, a UK-based Cloud, Data Centre and Communications solutions provider, as a new member of its EMEA partner programme. As an authorised partner, Node4 will sell, market and deploy a range of Enghouse Interactive products, including the flagship Enghouse Interactive Communications Center (EICC) solution.

The new partnership builds on a strong existing relationship between the two companies, stretching back over ten years, during which time Node4 has supplied, installed and supported Enghouse Interactive contact centre solutions on Cisco telephony including the Cisco Hosted Collaboration Solution (HCS).

“We view EICC as the ideal complementary contact centre solution to our product suite,” commented Richard Buxton, Head of Collaboration, Node4. “Having EICC solutions within our portfolio allows us to service our traditional mid-sized target market (companies with 100 – 1,000 employees) as well as bigger enterprise customers. The partnership with Enghouse Interactive also gives us an opportunity to target contact centre customers, enabling us to lead with the Enghouse solution rather than telephony or collaboration tools as we have typically deployed before.”

“This partnership has tremendous potential for both companies and end customers. With the help of Enghouse Interactive, we have rapidly developed the skills and expertise needed to successfully support and deploy their contact centre solutions as part of our portfolio – and we are committed to the ongoing development of this skill set over time. EICC delivers reliability and flexibility. Not only is it robust, ensuring that we can fulfil our promises to customers, but it also provides us with the functionality to deliver multimedia capabilities seamlessly as part of an end-to-end bespoke solution.”

Tony Davies, International Partner Director, Enghouse Interactive said: “We are delighted to welcome Node4 into our channel programme. The Company is committed to providing solutions that drive enhanced connectivity and collaboration for its customers and it recognises the delivery and implementation of our contact centre and quality management solutions as key to achieving its goals. We are looking forward to partnering with them to deliver this exciting range of benefits to end customers.”

About Node4

Node4 is a UK-based Cloud, Data Centre and Communications solutions provider that is dedicated to serving its customers to ensure that they benefit from the most effective and flexible application of technology. Since 2004 Node4 has achieved great success and growth based on its focused customer service, market leading customer retention and comprehensive service offering.

Node4 has designed, built, manages and owns:

  • Three state-of-the-art data centres located in Derby, Leeds and Northampton, (and has dedicated space in a Slough Data Centre).
  • A highly-resilient MPLS core fibre network (DWDM, with points of presence in Manchester and London and interconnects to major UK carriers), and a high-capacity, high-quality SIP trunking solution
  • A broad portfolio of industry-leading, enterprise-grade cloud virtualisation, storage, security, collaboration/UC, and backup solutions

As Node4 owns all of its infrastructure, end-to-end, it can offer its services with industry-leading SLAs to deliver ‘The Five Cs’ of Node4’s core offering: Cloud, Colocation, Connectivity, Collaboration and Continuity, (as well as a range of additional IT Consulting services). In June 2017, Node4 also acquired Nottingham-based Database Managed Services specialist, Onomi, which was aimed at strengthening its rich portfolio of end-to-end IT solutions. Node4 has offices in Reading, Nottingham, and London. For more information, visit: www.node4.co.uk.

About Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximise the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact centre, attendant console, predictive outbound dialler, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the Company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Survox, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at http://www.enghouseinteractive.com/.