60k are extremely happy to announce that they has been chosen as a Top Performer in this year’s GSA Awards! 60k have been honoured in the “Emerging Players” category together with some of the industry’s elite! Continue reading 60k is a Top Performer at GSA Awards 2018
Monthly Archives: June 2018
Mutare and Parlance Join Forces to Transform Messaging and Improve the Customer Experience
Mutare, a top provider of innovative voicemail replacement solutions, announced a key partnership with Parlance Corporation, a leading provider of adaptive speech call routing solutions that improve the caller experience. The partnership begins with the two thought leaders bringing the benefits of each other’s solutions to their customer bases—supporting the ongoing drive to deliver better caller experiences. Continue reading Mutare and Parlance Join Forces to Transform Messaging and Improve the Customer Experience
IntelePeer Extends Capabilities of Cisco Collaboration Solutions with Multi-Channel Communications, Hybrid Deployments, and Analytics
IntelePeer, a leading provider of cloud-based multi-channel business communications, announced multiple product offerings that help extend the capabilities of Cisco Collaboration Solutions. These offerings include Atmosphere® Messaging for Cisco Webex Teams, support for Cisco Expressway and Webex Teams Hybrid Services, and customer interaction analytics and reporting tools. Continue reading IntelePeer Extends Capabilities of Cisco Collaboration Solutions with Multi-Channel Communications, Hybrid Deployments, and Analytics
Consumer Intelligence appoints Echo to handle mystery shopper brief
Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service. Continue reading Consumer Intelligence appoints Echo to handle mystery shopper brief
BBVA Selects IPsoft to Automate Its Customer Support Services
BBVA and IPsoft announced a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. These solutions will maximize the user experience when interacting with BBVA, by offering them a customized service across all channels. Continue reading BBVA Selects IPsoft to Automate Its Customer Support Services
Upstream Works and ZOOM International Announce Cisco Solution Partnership
Upstream Works Software Ltd. and ZOOM International, both providers of Omnichannel Contact Centre solutions, announced a new partnership to provide best-in-class customer experience (CX) solutions and power next-gen Cisco contact centres. Continue reading Upstream Works and ZOOM International Announce Cisco Solution Partnership