SYKES Strengthens Presence in India as Part of Strategic Growth Plan

SYKES, a leading provider of multichannel demand generation and global customer engagement services, has expanded its footprint with the launch of SYKES India’s latest customer experience centre at Mantri Cosmos Gachibowli, Hyderabad. This new site adds to two existing sites in India: one at Mindspace, Hyderabad and the other in Bengaluru. Continue reading SYKES Strengthens Presence in India as Part of Strategic Growth Plan

Twilio Launches Build: A Partner Program for an API-First World

Twilio announced Twilio Build, a partner program designed from the ground up with an API-first, developer-first approach. Twilio Build delivers go-to-market support, certification and training programs, and a partner success team to support consulting and technology organizations as they partner with Twilio to innovate for their customers, grow their businesses, and transform the communications industry. Continue reading Twilio Launches Build: A Partner Program for an API-First World

New Calabrio Study Finds Human Nature Drives Customer Loyalty in a Digital World

Technology adoption is imperative to maintaining a competitive edge, but many companies rely too heavily on technology without understanding how it’s impacting the customer experience. A new study announced today, “Are You Listening? The Truth About What Customers Want in a Digital World,” found that human nature and the meaningful experiences that organisations create with customers drive digital behaviour and loyalty. Continue reading New Calabrio Study Finds Human Nature Drives Customer Loyalty in a Digital World

LivePerson runs Cannes Lions Concierge on Apple Business Chat, the conversational commerce future

LivePerson, a leading provider of conversational commerce solutions, has launched the official Cannes Lions Concierge with Apple Business Chat running on LiveEngage. The concierge service gives festival attendees an ultra-simple way to get quick help on any question they have, from a team of people and bots, using Messages on iPhone and iPad. Continue reading LivePerson runs Cannes Lions Concierge on Apple Business Chat, the conversational commerce future

BMJ Overhauls Global Communications and Team Collaboration with RingCentral Cloud Solutions

RingCentral UK, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc., has been selected by BMJ, one of the world’s leading medical knowledge providers, as its global communications platform of choice. With RingCentral, BMJ is empowering its growing global workforce across 10 countries to drive efficient customer communications and deeper team collaboration. Continue reading BMJ Overhauls Global Communications and Team Collaboration with RingCentral Cloud Solutions

Jacada Customer Assistant and Visual IVR Solutions Selected by Industry-Leading Mortgage Service Provider

Jacada, provider of Autonomous CX solutions designed to automate customer service operations, reduce contact centre size, and improve the customer experience announced that via one of its technology partners, it has signed a material deal to provide intelligent assistant solutions for an industry-leading US mortgage provider. Continue reading Jacada Customer Assistant and Visual IVR Solutions Selected by Industry-Leading Mortgage Service Provider