Exertis Provides Resellers with Opportunity to capitalise on UC markets

Exertis, a leading distributor of technology products for the B2B, mobile and retail markets announced the availability of the full range of Mitel’s unified communications and collaboration solutions (UCC) to UK resellers, providing a new procurement route enhanced by a range of value added services. Exertis was previously a distributor for ShoreTel, acquired by Mitel last year. Continue reading Exertis Provides Resellers with Opportunity to capitalise on UC markets

SYNNEX’ Concentrix Division Announces Acquisition of Convergys

SYNNEX Corporation and Convergys announced they have reached a definitive agreement in which SYNNEX would acquire Convergys, and integrate it with Concentrix, a wholly-owned subsidiary and top global provider of customer engagement CRM BPO services. The transaction is expected to close by the end of the 2018 calendar year, subject to the approval of shareholders of both companies, regulatory requirements, and customary closing conditions. Continue reading SYNNEX’ Concentrix Division Announces Acquisition of Convergys

Contact centres failing to engage and retain young Millennial and GenZ customer service agents

Young Millennial / GenZ Customer Service Agents (ages 18-24) could be the largest customer service agent demographic in the next several years but they could also be the least happy and most likely to leave their jobs, according to the 2nd annual Aspect Agent Experience Index survey, which surveyed US employees. Continue reading Contact centres failing to engage and retain young Millennial and GenZ customer service agents

Cyara Empowers Contact Centres to Deliver Personalized Customer Journeys

With its latest update, Cyara is taking aim at one of the biggest customer-service frustrations: the loss of data when customers move from self-service to agent-assisted service, or from one channel to another. To earn customer loyalty and satisfaction, leading global enterprises know they must deliver consistent and personalized customer experiences across all touchpoints and at each step of their customer’s journey. Continue reading Cyara Empowers Contact Centres to Deliver Personalized Customer Journeys