Twilio Launches Build: A Partner Program for an API-First World

Twilio announced Twilio Build, a partner program designed from the ground up with an API-first, developer-first approach. Twilio Build delivers go-to-market support, certification and training programs, and a partner success team to support consulting and technology organizations as they partner with Twilio to innovate for their customers, grow their businesses, and transform the communications industry. Continue reading Twilio Launches Build: A Partner Program for an API-First World

New Calabrio Study Finds Human Nature Drives Customer Loyalty in a Digital World

Technology adoption is imperative to maintaining a competitive edge, but many companies rely too heavily on technology without understanding how it’s impacting the customer experience. A new study announced today, “Are You Listening? The Truth About What Customers Want in a Digital World,” found that human nature and the meaningful experiences that organisations create with customers drive digital behaviour and loyalty. Continue reading New Calabrio Study Finds Human Nature Drives Customer Loyalty in a Digital World

LivePerson runs Cannes Lions Concierge on Apple Business Chat, the conversational commerce future

LivePerson, a leading provider of conversational commerce solutions, has launched the official Cannes Lions Concierge with Apple Business Chat running on LiveEngage. The concierge service gives festival attendees an ultra-simple way to get quick help on any question they have, from a team of people and bots, using Messages on iPhone and iPad. Continue reading LivePerson runs Cannes Lions Concierge on Apple Business Chat, the conversational commerce future