Twilio announced Twilio Build, a partner program designed from the ground up with an API-first, developer-first approach. Twilio Build delivers go-to-market support, certification and training programs, and a partner success team to support consulting and technology organizations as they partner with Twilio to innovate for their customers, grow their businesses, and transform the communications industry. Continue reading Twilio Launches Build: A Partner Program for an API-First World
Monthly Archives: June 2018
Japanese Retailer Plaza Create Chooses Vonage to Provide Leading-Edge Customer Experience
Plaza Create Co., a leading Japanese retailer of photo products, has chosen Vonage, a business cloud communications leader, to provide seamless, contextual SMS communications to its customers via Nexmo, the Vonage API Platform. Continue reading Japanese Retailer Plaza Create Chooses Vonage to Provide Leading-Edge Customer Experience
Arvato CRM named as a Retail Leader in new Report
Global customer services provider Arvato has been named as a leader for its capabilities in the retail sector, in a new NEAT vendor evaluation report from global industry analysts NelsonHall. Continue reading Arvato CRM named as a Retail Leader in new Report
New Calabrio Study Finds Human Nature Drives Customer Loyalty in a Digital World
Technology adoption is imperative to maintaining a competitive edge, but many companies rely too heavily on technology without understanding how it’s impacting the customer experience. A new study announced today, “Are You Listening? The Truth About What Customers Want in a Digital World,” found that human nature and the meaningful experiences that organisations create with customers drive digital behaviour and loyalty. Continue reading New Calabrio Study Finds Human Nature Drives Customer Loyalty in a Digital World
LivePerson runs Cannes Lions Concierge on Apple Business Chat, the conversational commerce future
LivePerson, a leading provider of conversational commerce solutions, has launched the official Cannes Lions Concierge with Apple Business Chat running on LiveEngage. The concierge service gives festival attendees an ultra-simple way to get quick help on any question they have, from a team of people and bots, using Messages on iPhone and iPad. Continue reading LivePerson runs Cannes Lions Concierge on Apple Business Chat, the conversational commerce future
Call recording and GDPR: a UK legal perspective
While there is a growing need to record mobile calls, non-compliance of General Data Protection Regulation (‘GDPR’) could lead to substantial fines. Resilient plc is pleased to announce a new eBook to help guide organisations around the challenge. Continue reading Call recording and GDPR: a UK legal perspective