Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018

Sharing a joint vision of ‘smart interactions in the cloud’ which is underpinned by analytics and process excellence, Business Systems (UK) Ltd (BSL) once again received NICE Ltd’s top accolade at the prestigious Interactions Business Summit 2018. Continue reading Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018

NICE Nexidia Recognized as a Leader in AI-Fueled Speech Analytics Solutions Report

NICE announced that Forrester Research has ranked NICE Nexidia as a ‘Leader’ in its ‘The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018’ report. Of the ten criteria analyzed by the analyst firm, NICE Nexidia achieved a designation of ‘Differentiated’ in six criteria, namely language models, conversational analytics, business insights, tooling and ease of use, product road map and market approach. Continue reading NICE Nexidia Recognized as a Leader in AI-Fueled Speech Analytics Solutions Report

Leader in Asia Pacific Telecom Industry Embraces Power of Automation with Use of Workforce Engagement Software to Automate Quality Management

Verint®, The Customer Engagement Company™ announced that a leading telecommunications and media company in the Asia Pacific region expanded its investment in Verint solutions at the start of this year and is now using its Automated Quality Management™ workforce engagement software to heighten performance and service delivery. Continue reading Leader in Asia Pacific Telecom Industry Embraces Power of Automation with Use of Workforce Engagement Software to Automate Quality Management