Sharing a joint vision of ‘smart interactions in the cloud’ which is underpinned by analytics and process excellence, Business Systems (UK) Ltd (BSL) once again received NICE Ltd’s top accolade at the prestigious Interactions Business Summit 2018.
BSL has operated a ‘Service Centre of Excellence’ for NICE products since the early 90’s and has consistently been at the forefront of the unique combination of technology and services that make up Workforce Optimisation (WFO) in all its forms.
As an independent systems integrator BSL have been an early advocate of cloud services and hybrid cloud services as a delivery model and were quick to take up the NICE inContact offering of Contact Centre as a Service (CCaaS) under the theme of ‘Smart Interactions’.
‘Smart Interactions’ extends the mainstream WFO applications of Quality Monitoring, and Workforce Management with embedded Analytics and AI which when combined with Robotic Process Automation brings a new dimension to Business Intelligence and business process efficiency.
“The ability to change and adapt with customer needs over the years of our relationship has been so important to our success together. As the pace of customer change increases we see Business Systems coming with us in leading the market in Cloud Contact Centre transformation” said Rowland Adshead, VP Sales at NICE
“We are proud to receive the award because NICE have consistently demonstrated that their vision of technology is in sync with the changing needs of the business community. It is that shared trust and those shared objectives that have underpinned the success of our longstanding relationship” said Richard Mill Managing Director of Business Systems.
About Business Systems (UK) Ltd
Business Systems is the UK’s largest independent provider of compliance and performance optimisation solutions to organisations with critical communications including Financial Institutions, Public Organisations, Emergency Services and many in-house and outsourced customer service centres. Solutions range across traditional call recording, quality monitoring, speech analytics, and workforce management tools – provided as either on-premise or full CCaaS operating models. The company ensures high quality and fit-for-purpose implementations with a range of value added services including project management, consultancy, integration, training, and technical support.