The Crown Commercial Service (CCS) has awarded Content Guru a place on the G-Cloud 10 framework agreement for the supply of cloud-based software to the Public Sector. Continue reading Content Guru Named G-Cloud 10 Supplier
Daily Archives: July 3, 2018
CSI’s Virtual Observer Integrates WFO for Talkdesk Environments
Coordinated Systems, Inc. (CSI) has joined the Talkdesk AppConnect Marketplace. This partnership enables quality management, screen capture and robust Workforce Optimization options for Talkdesk customers. Continue reading CSI’s Virtual Observer Integrates WFO for Talkdesk Environments
Liberty Seguros and Atento Spain Receive the Best Customer Experience in the Insurance Sector Award for the Second Year in a Row
For the second year in a row, Liberty Seguros has received, in collaboration with Atento, the ‘Best Customer Experience in the Insurance Sector’ award at the Platinum Contact Center Awards Ceremony in Spain. The award recognized the strategy developed by the Company to generate value through its customer service centre. Continue reading Liberty Seguros and Atento Spain Receive the Best Customer Experience in the Insurance Sector Award for the Second Year in a Row
transcosmos Develops an AI Which Auto-judges Customer Service Quality at Contact Centres
transcosmos inc. and Communication Science Lab, an AI laboratory, have co-developed an AI which auto-judges customer service quality at contact centres. It is an outcome of their machine learning project which started as one of their initiatives to develop next-gen communication centres. After conducting a successful proof-of-concept and gained confidence in applying the AI to core operations of contact centres, transcosmos now aims to make the AI its official service and offer the service in full-scale by the end of FY2018. Continue reading transcosmos Develops an AI Which Auto-judges Customer Service Quality at Contact Centres