Bristol business takes home coveted industry award for third consecutive year

Bristol-based Echo Managed Services is celebrating after being recognised as the Outsourced Contact Centre of the Year at the prestigious South West Contact Centre Forum (SWCCF) Awards, for the third year running.

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The outsourced customer contact specialist reclaimed the award following another strong year for the business, which has included a number of new client wins across the utilities, transport, and education sectors.

Attended by 500 South West contact centre industry leaders, the annual awards recognise customer service excellence across the contact centre sector.

Judges were particularly impressed with Echo’s continued appetite for innovation and growth, with the business now employing over 140 people in its growing Bristol contact centre, serving a 25 strong client base. To service this growing client portfolio, Echo is on the lookout for more talented employees to join its team as it continues to grow and develop its customer service offering.

Nigel Baker, managing director at Echo Managed Services, said: “The SWCCF awards are always something we at Echo look forward to, and we’re naturally thrilled to have scooped this accolade for the third year running.

“Overall, it’s been another fantastic year for the business, full of exciting client wins and innovative new projects, so it’s wonderful to have been recognised in this way for our efforts.

“We’ve got a great deal to look forward to in the next 12 months as we continue to support the changing needs of our clients and their customers and look forward to once again defending our title next year.”

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