Ávoris, a Barceló Group company, along with its provider Telefónica and the technology of Enghouse Interactive, have been recognized for Best Cloud Computing IT Project during the ninth Platinum Contact Center Awards gala held the 28 of June in Madrid. This event recognizes the most outstanding companies and solutions in the Spanish customer service industry.
This award, acknowledges achievements ranging from the technological innovation of Enghouse Interactive’s Contact Center Service Provider (CCSP) Cloud solution offered by Telefónica, with best practices implemented by Ávoris to provide top-level customer service together with the flexibility to adapt to the company’s requirements for its growth and internationalization strategy. CCSP is a multi-tenant cloud contact center platform designed for providing contact center in an ‘as-a-service’ model.
Ávoris is a leading omni-channel Contact Center specializing in the tourism sector that serves and supports both B the Travel Brand and BCD Travel customers with a 24/7 service.
“It is an honor for us to be recognized by the jury of the Platinum Contact Center Awards. This award confirms the strength of our solutions and how they affect and improve the Contact Centers of our customers”, said José Manuel Clapés, Country Manager for Spain at Enghouse Interactive.
“For Telefónica it is with great satisfaction that we are able to help Ávoris provide the best experience to their customers using our Contact Center on Demand solution. This award is not only a recognition of Ávoris’s excellent customer service but also to the entire team of Telefónica and Enghouse, who participated in the provision of the service”, states Isabel Aceituno, Head of Contact Center Engineering at Telefónica.
In the words of Pello Meaurio, Customer Director of Ávoris, “We are honored to have achieved the award for `Best Cloud Computing IT Project` at this year’s Platinum Contact Center Awards. It highlights the quality of our customer service and the flexibility to adapt to the needs of travellers. Avoris continues to drive digital transformation within the company through innovative technology and our commitment to adapt to the needs at our customers which are the main objectives of the Avoris business model.
The Platinum Contact Center Awards gala, organized by Contact Center Magazine, is a reference point in the Spanish Contact Center and Customer Care industry. In its ninth editions, these awards have recognized excellence, quality and innovation of the most outstanding companies in the country, highlighting their efforts and their commitment to continuous improvement and evolution.
With this recognition, Enghouse Interactive reinforces its commitment to innovation and specialized solutions that contribute to the development of the industry.
Ávoris is the brand of the Barceló Group specialized in travel, leisure and holidays with a team of approximately 3,000 professionals. Its vertically integrated business model is divided into five areas: retailers, wholesalers, airline, responsive services and gift boxes, all of them offering the traveller a unique experience tailored to individual preference and needs.
Telefónica is one of the largest telecommunications companies in the world by market capitalization and number of clients. Telefónica have the best infrastructure and innovative data and digital services offer to respond to the needs of users and capture the growth in new business. Telefónica is a supplier of TI+C with a wide range of Contact Center, Cloud and security services that allows you to offer your customers a service end-to-end.
ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Survox, Presence Technology, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom.
Learn more at http://www.enghouseinteractive.com/.