Geomant has nearly 20 years’ experience delivering systems integration to businesses around the world, enabling them to deliver exceptional customer service through their contact centres, and the launch of Gemma, their showcase FAQ chat bot, is evidence of a keen eye on the future and the development of exciting new technologies. Continue reading Geomant’s AI Practice unveils their showcase FAQ Bot, Gemma
Daily Archives: July 4, 2018
West Corporation to Acquire Flowroute
West Corporation, a global leader in technology-enabled services, announced it has entered into an agreement to acquire Seattle-based Flowroute, a leading software-centric service provider that supplies communication services and technology for cloud-based products. Continue reading West Corporation to Acquire Flowroute
Salford University secures partnership with tech giant
Indian IT giant Tech Mahindra and the University of Salford have agreed a partnership which will see the two collaborating on projects, including work on smart cities. Continue reading Salford University secures partnership with tech giant
QPC expands EMEA presence with appointment of Senior Technical Consultant to support growth plans in strategic partnership with Genesys
QPC, the specialist contact centre services and solutions company, has expanded its EMEA presence with the appointment of Genesys specialist Craig Stevenson as Senior Technical Consultant. Continue reading QPC expands EMEA presence with appointment of Senior Technical Consultant to support growth plans in strategic partnership with Genesys
New Tele2 app that gets smarter thanks to IBM Watson Assistant
Tele2 is the first provider in the Netherlands to introduce a self-service app that literally and metaphorically listens to customers for all its customers with a mobile subscription. In addition to the usual navigation, customers can ask the MyTele2 app in simple Dutch via chat questions. The app has been developed together with customers and on the basis of their wishes. Continue reading New Tele2 app that gets smarter thanks to IBM Watson Assistant
Zappix Inc. Partners with Synergy Organisational Solutions as Part of a Global Expansion
A leader in the emerging Visual IVR industry focused on enhancing customer service and reducing costs at the contact center, Zappix Inc. has announced a partnership with Synergy Organisational Solutions of the UK, a part of the Zappix global growth plan. The partnership aims to grow awareness around Visual IVR technology and the benefits the platform offers to businesses. Continue reading Zappix Inc. Partners with Synergy Organisational Solutions as Part of a Global Expansion