Eckoh wins new contract through Capita partnership worth £1.4m

Eckoh, the global provider of secure payment products and customer contact solutions, announces a new contract win with its UK channel partner, Capita Customer Management (“Capita”). This is Eckoh’s fifth significant contract win through the Capita channel since the partnership was created in 2013. Continue reading Eckoh wins new contract through Capita partnership worth £1.4m

Comprehensive New UK Cloud Communications Service for Office 365 Customers

Altigen Communications, a Silicon Valley based provider of Hosted Skype for Business and Contact Centre solutions, and iomart Group PLC, the managed cloud services specialist, announce a strategic partnership to deliver a comprehensive UK-based cloud communications service providing a one stop solution for modern business communications. Continue reading Comprehensive New UK Cloud Communications Service for Office 365 Customers

ZephyrTel Welcomes Three New Companies into Its Portfolio of Software Products Serving the Global Telecommunications Sector

ZephyrTel, a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry, is pleased to announce it has acquired three new companies into its portfolio – VoltDelta, PeerApp and Mobilology, effective immediately. Continue reading ZephyrTel Welcomes Three New Companies into Its Portfolio of Software Products Serving the Global Telecommunications Sector

ESW Capital Announces Acquisition of ResponseTek

ESW Capital announced that it has acquired ResponseTek, the leader in enterprise customer experience management (CEM) software solutions. World market leaders in finance, telecommunications and retail – including 40 leading telcos and Bloomberg’s top ranked bank – trust ResponseTek to drive millions of customer interactions every week. Continue reading ESW Capital Announces Acquisition of ResponseTek

Electricity North West Supercharges Customer Contact with storm®

Electricity North West has signed a new contract to deploy an omni-channel cloud contact centre solution on the storm® platform. The deal extends Electricity North West’s existing automated contact handling solution, which went live in 2016 and uses the scalability of storm to handle the enormous surges in demand that can occur during network disruptions. Continue reading Electricity North West Supercharges Customer Contact with storm®

UAE’s Emirates Transport Chooses Oracle Cloud to Drive Rapid Expansion and Deliver Exceptional Customer Experience

Emirates Transport, one of the largest transportation and logistics services companies in the Middle East, will implement Oracle Cloud Applications to drive a major digital transformation across all its core business operations. Continue reading UAE’s Emirates Transport Chooses Oracle Cloud to Drive Rapid Expansion and Deliver Exceptional Customer Experience

One of the Nation’s Largest Solar Installers Selects Ytel to Enhance Customer Service Capabilities

Ytel, a leading provider of communications software for businesses through a programmable API and contact centre software, revealed that one of its newest customers has broken all sales records by harnessing Ytel API and contact centre technology. Continue reading One of the Nation’s Largest Solar Installers Selects Ytel to Enhance Customer Service Capabilities