Genesys omnichannel customer experience solutions now available on G-Cloud 10

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has announced it has been approved as a supplier for UK Government’s latest G-Cloud framework, G-Cloud 10. Acceptance means the full portfolio of Genesys cloud solutions, including the PureEngage™, PureConnect™ and PureCloud® platforms, as well as Genesys Professional Services, are available to the public sector across the UK via G-Cloud 10. Continue reading Genesys omnichannel customer experience solutions now available on G-Cloud 10

BirdEye Launches Mobile Webchat to Help Businesses Get More Customers

Leading customer experience platform BirdEye announced the release of mobile Webchat, software designed specifically for local businesses to turn their website visitors into new customers by converting all incoming chats from website visitors into text message conversations. Today also marks the launch of BirdEye’s Messenger service that brings all customer communication into one inbox. Continue reading BirdEye Launches Mobile Webchat to Help Businesses Get More Customers

Interactions Wins 2018 Artificial Intelligence Breakthrough Award

Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, announced Interactions Voice Biometrics has been awarded ‘Best Use of AI for Voice Biometrics’ by the Artificial Intelligence (AI) Breakthrough Awards. The AI Breakthrough Awards is an organization that recognizes and honors excellence, creativity, hard work and success of AI companies, technologies and products. Continue reading Interactions Wins 2018 Artificial Intelligence Breakthrough Award