Leading customer experience platform BirdEye announced the release of mobile Webchat, software designed specifically for local businesses to turn their website visitors into new customers by converting all incoming chats from website visitors into text message conversations. Today also marks the launch of BirdEye’s Messenger service that brings all customer communication into one inbox.
Most live chat tools available today are designed for online retailers and do not work well for local businesses. That’s why BirdEye Webchat is built from the ground-up to benefit local businesses and their customers. With BirdEye Webchat, it’s easy for local businesses to generate more leads from their website; businesses are alerted instantly on their mobile app whenever a website visitor is looking for information. The Webchat conversation is automatically converted into text messaging. This allows businesses to quickly convert leads into customers, even when away from their desk.
With BirdEye Messenger, all customer communication, including Webchat conversations, can be managed in one place. Businesses can answer questions, schedule appointments, send reminders, get new reviews, announce promotions, and more from Messenger. This allows them to keep customers engaged and build strong customer relationships that generate repeat business.
“Today’s live chat and messaging software just don’t cut it for local businesses. Those tools work when someone is sitting in front of a computer, but local businesses are always on-the-go,” said Neeraj Gupta, COO at BirdEye. “We wanted to build a way to alert any business when a new prospect arrives on their website so they can start talking to them, whether they’re in their office or at the beach.’
Local businesses easily can add BirdEye Webchat to any or all pages of their website, and customize the chat experience to fit their brand. After capturing a lead from Webchat, the chat is automatically converted into a text message conversation and that is convenient to both the customer and the business.
BirdEye Webchat and Messenger are currently available to selected customers. Both products will be widely available starting August 1. Messenger will be added to all existing and new accounts, at no additional cost.
BirdEye is a SaaS platform that reimagines the way customer feedback is used to acquire and retain connected customers by closing the loop between reputation marketing and customer experience. BirdEye enables businesses to get new reviews and captures existing customer sentiment from review sites, social media, Net Promoter Scores, and support cases in real-time. BirdEye converts all feedback into actionable insights so businesses can engage in every step of the customer journey, establish a positive online presence, and benchmark performance across locations and against competitors. The BirdEye platform is trusted by 25,000+ businesses and prominent F1000 enterprises. BirdEye was founded in 2012 by Google, Yahoo, Amazon alumni and backed by Silicon Valley who’s who including Trinity Ventures, Salesforce founder Marc Benioff and Yahoo co-founder Jerry Yang.
Learn more at BirdEye.com.