Echo launches Aptumo, a new SaaS customer billing solution for multi-utility market

Outsourced utilities customer engagement specialist, Echo Managed Services has announced the UK launch of Aptumo – an innovative, cloud-based, multi-utility customer billing solution.

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Developed by Echo’s highly-experienced utility market specialists, and architected to enable clients to bill anything, anywhere, Aptumo is a highly configurable, regulatory compliant and future-proofed billing solution that brings clients closer to their customers – and is an ideal platform for a new multi-utility era.

Aptumo enables clients to benefit from an easy-to-use and intuitive interface, designed to increase the efficiency and effectiveness of utility company service teams, as well as unrivalled security and scalability. Aptumo can be deployed as a standalone customer billing platform or easily integrated with the client’s choice of CRM package.

Built on the Salesforce platform, utility companies can reduce their integration and data synchronisation headaches via a single data model across their customer service operations by choosing Aptumo together with Salesforce, the global leader in CRM. This also enables Aptumo to be easily extended, with an ecosystem of apps through AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways.

Aptumo offers out-of-the-box core customer billing functionality, with bolt-on market packs tailored to individual sectors and locations. Its software as a service (SaaS) technology is cloud-based, easily scalable and quick to deploy – with no upfront charge. It is therefore very agile, allowing businesses to respond to market change and competitor activity quickly and efficiently.

Already a system of choice for early adopting, forward-thinking utilities in the UK and Australia, the Aptumo platform is available from Echo now.

Nigel Baker, managing director at Echo said: “We understand that choosing a billing system is a fundamental decision for our clients, and one that requires a long term commitment. However, UK utility markets are evolving at pace, and it’s never been more important to future-proof systems to remain competitive and innovative. Aptumo provides just that – architected to be dynamic, its ability to easily change and grow means it will fit the needs of utility companies, now and in the future.

“Our team has a proven legacy of building billing solutions for the UK market, having developed RapidXtra – used by over one third of UK water companies – and being partnered with 35 water and energy companies. We have been at the heart of the highly-regulated UK utilities sector for over 20 years, meaning we have an in-depth understanding of our clients’ and their customers’ needs.

“We have leveraged this experience and expertise, building Aptumo in a way that helps to bring utility clients closer to their customers – creating better connections and better conversations; a vital consideration as companies and their regulators look to place customers at the heart of services. When it comes to customer billing, Aptumo is set to open up the art of what’s possible and we can’t wait to start helping utility companies reach new heights with our innovative software.”

About Echo Managed Services

Echo Managed Services is a specialist outsourced provider of complex multi-channel customer contact services, comprehensive debt recovery solutions and the developer of water customer care and billing system, RapidXtra and Aptumo, a global SaaS multi-utility billing solution built on Salesforce©. Echo combines best practice technology and processes with highly skilled and knowledgeable people to provide public and private sector organisations with end-to-end customer contact capabilities. For more information, visit