Topbox, a leading provider of omni-channel customer experience analytics software, announces that it has raised a significant amount of growth capital. The round was led by Telescope Partners, a growth equity firm based in San Francisco.
Mickey Arabelovic, founder of Telescope and a former partner at Sequoia Capital, states “Informed by decades of experience, Topbox enables some of the world’s largest brands to better understand their customers and journeys. We’re excited to help the team replicate the early success they have had thus far.”
Topbox’s SaaS platform aggregates and synthesizes customer interactions from every channel and at every stage of the customer lifecycle for analysis, trends discovery, and reporting. Combining voice and text data from calls, chat, SMS, email, social media, reviews, surveys, and more, Topbox gives businesses a comprehensive view of the customer experience, and the ability to drill down into friction points, product insights, and cost-to-serve performance.
Tariq Alinur, Vice President of Contact Centers for Cable & Wireless Communications, has been a Topbox client for nearly two years. According to Alinur, “Topbox clearly differentiates itself from the other solutions. The SaaS application enables us to quickly identify and resolve issues in both the customer experience and our operations.”
Topbox was founded by executives from the BPO/Contact Center space who recognized speech-to-text software was generating mountains of customer feedback data but doing very little to help businesses improve customer service, product development, and brand management. Topbox plans to use the growth capital to scale its marketing, sales, and development efforts. “Our goal is to grow our list of amazing clients like Cable & Wireless, Orvis, Bed Bath & Beyond and Western Union, while continuing to develop the platform to deliver actionable insights,” said Topbox CEO Chris Tranquill.
Topbox’s customer experience analytics software is the only omni-channel solution to aggregate and synthesize data from every customer interaction for deep analysis. A sophisticated classification model normalizes data from disparate channels, technology platforms, and languages, and applies a contextual framework specific to your business to deliver the most relevant and actionable analysis. This intelligence powers a transformative, customer-centric approach to product management, sales and marketing, and support services. To learn more visit www.topbox.io