Vonage, a business cloud communications leader, has launched an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer experience and the productivity of contact centres. Continue reading Vonage Announces New Integration with Google Cloud Contact Center AI
Daily Archives: July 25, 2018
Appian Announces New Integration with Google Cloud Contact Center AI
Appian announced integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve customer service experience and the productivity of contact centers.This further demonstrates Appian’s commitment to delivering an integrated customer experience across channels and customer touchpoints with Appian’s Intelligent Contact Center™ (ICC) Platform. Continue reading Appian Announces New Integration with Google Cloud Contact Center AI
Five9 Announces New Integration with Google Cloud Contact Centre AI
Five9, a leading provider of cloud contact centre software for the digital enterprise announced an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading Five9 Announces New Integration with Google Cloud Contact Centre AI
What customers want
Customers are the lifeblood of every organisation so getting the customer experience right is vital. Every company aims to exceed service expectations but to achieve this it’s important to understand what customers want and expect. Sundeep Boughan at Puzzel takes a closer look… Continue reading What customers want
TTEC Achieves Leader Position in Everest Group’s PEAK Matrix™ for Contact Center Outsourcing Service Providers
TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that Everest Group has positioned the company as a Leader in the Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018. Continue reading TTEC Achieves Leader Position in Everest Group’s PEAK Matrix™ for Contact Center Outsourcing Service Providers