Google has entered the contact centre market with the release of an AI platform supporting virtual agents and call analytics. Leading vendors were quick to adopt Google Contact Centre AI. Here is the roundup of the vendors so far. Continue reading Vendors adopting Google Contact Centre AI
Daily Archives: July 27, 2018
Aculab launches new biometric speaker verification system – VoiSentry
Aculab, a global provider of development APIs for voice, fax, speech and SMS, is pleased to announce the launch of its biometric speaker verification system. Continue reading Aculab launches new biometric speaker verification system – VoiSentry
Mitel Announces New Integration with Google Cloud Contact Center AI
Mitel®, a global leader in business communications announced an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading Mitel Announces New Integration with Google Cloud Contact Center AI
Noble Systems Pursuing Patent Infringement Lawsuit Against Acqueon
Noble Systems Corporation, (“Noble”) is pursuing a lawsuit against Acqueon Technologies, Inc. (“Acqueon”) for patent infringement in the U.S. District Court for the Northern District of Texas. The Complaint alleges infringement by Acqueon’s “LCM” and “U-Nexsys” products, and Aqueon’s TCPA compliance module. Continue reading Noble Systems Pursuing Patent Infringement Lawsuit Against Acqueon