Evolve IP Recognized in Gartner’s Market Guide for Desktop as a Service

Evolve IP®, The Cloud Strategy Company™, announced that it has been included in the June 2018 Gartner Market Guide for Desktop as a Service (DaaS). The Market Guide, which includes 10 DaaS providers around the world1 including Evolve IP, Amazon Web Services (AWS), Citrix and VMware, provides insight and coverage into the service scope of the DaaS market. Continue reading Evolve IP Recognized in Gartner’s Market Guide for Desktop as a Service

Noble Systems Pursuing Patent Infringement Lawsuit Against Acqueon

Noble Systems Corporation, (“Noble”) is pursuing a lawsuit against Acqueon Technologies, Inc. (“Acqueon”) for patent infringement in the U.S. District Court for the Northern District of Texas. The Complaint alleges infringement by Acqueon’s “LCM” and “U-Nexsys” products, and Aqueon’s TCPA compliance module. Continue reading Noble Systems Pursuing Patent Infringement Lawsuit Against Acqueon

KCOM named ‘go-to’ Amazon Web Services Partner Network Partner for Amazon Connect consulting and implementation services

KCOM, an IT services provider, has become an accredited Amazon Web Services (AWS) Partner Network (APN) Partner for Amazon Connect to deliver cloud contact centres for UK enterprises. Amazon Connect is a self-service, cloud-based contact centre service that makes it easy for any business to deliver better customer service at lower cost. Continue reading KCOM named ‘go-to’ Amazon Web Services Partner Network Partner for Amazon Connect consulting and implementation services

CPM launch brand new jobs site #notyoureverydaycareer

CPM UK are thrilled to announce that CPM UK Jobs is starting the summer in style with the launch of a new careers website. With a fresh look and feel, and improved functionality, the site has been designed and developed to offer online candidates a fantastic user experience and successfully guide them to take the next step in their career journey with CPM. Continue reading CPM launch brand new jobs site #notyoureverydaycareer

Vision Direct Becomes UK’s First Contact Lens Retailer to Offer 24/7 Customer Service

Vision Direct, the leading online retailer for contact lenses in the UK, has expanded its support hours to provide customer service 24 hours a day, 7 days a week. This is an industry first in the UK and will enable customers in the UK and the US to receive help at any time when they are ordering products from Vision Direct’s website. Continue reading Vision Direct Becomes UK’s First Contact Lens Retailer to Offer 24/7 Customer Service

FICO’s Intelligent Collections Help Metrobank Card Meet Growth and Improve Customer Service

Metrobank Card Corporation (MCC), one of the largest payment solution providers in the Philippines, has adopted FICO® Customer Communication Services (CCS) to automate its collections and achieve scale as its business grew rapidly. Using intelligent, analytically driven communications, Metrobank Card has improved its customer service and automated its early reminders to free collections staff to work on more complex, strategic work. Continue reading FICO’s Intelligent Collections Help Metrobank Card Meet Growth and Improve Customer Service