The State of Utah announced that it is launching a statewide customer experience program focused on improving the experience of its citizens. The program, run on the Qualtrics XM Platform™, will save the state money by doing more in-house research, consolidate all customer experience programs on a single platform, and help the state achieve its goal of 25% greater efficiency in government. Continue reading State of Utah Launches Statewide Customer Experience Program with Qualtrics to Better Serve its Citizens
Monthly Archives: July 2018
Jacada Selected by Puget Sound Energy to Provide Intelligent Customer Self-Service Solutions
Jacada announced that it has signed a deal to provide autonomous customer service software solutions for Puget Sound Energy (PSE), Washington state’s oldest local energy company, providing electric and natural gas service to homes and businesses primarily in the Puget Sound area. Continue reading Jacada Selected by Puget Sound Energy to Provide Intelligent Customer Self-Service Solutions
LeadingRE Adds RingCentral to its Solutions Group Program
Leading Real Estate Companies of the World® brings RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, to its Solutions Group program of preferred business resources for its global network of 565 market-leading real estate firms. Continue reading LeadingRE Adds RingCentral to its Solutions Group Program
Upstream Works Software Selected for Cisco SolutionsPlus Program
Upstream Works Software Ltd., a provider of customer experience and omnichannel contact center solutions, announced today that it is expanding its relationship with Cisco and is now a member of the Cisco SolutionsPlus partner ecosystem. Continue reading Upstream Works Software Selected for Cisco SolutionsPlus Program
Evolve IP Recognized in Gartner’s Market Guide for Desktop as a Service
Evolve IP®, The Cloud Strategy Company™, announced that it has been included in the June 2018 Gartner Market Guide for Desktop as a Service (DaaS). The Market Guide, which includes 10 DaaS providers around the world1 including Evolve IP, Amazon Web Services (AWS), Citrix and VMware, provides insight and coverage into the service scope of the DaaS market. Continue reading Evolve IP Recognized in Gartner’s Market Guide for Desktop as a Service
Vendors adopting Google Contact Centre AI
Google has entered the contact centre market with the release of an AI platform supporting virtual agents and call analytics. Leading vendors were quick to adopt Google Contact Centre AI. Here is the roundup of the vendors so far. Continue reading Vendors adopting Google Contact Centre AI