State of Utah Launches Statewide Customer Experience Program with Qualtrics to Better Serve its Citizens

The State of Utah announced that it is launching a statewide customer experience program focused on improving the experience of its citizens. The program, run on the Qualtrics XM Platform™, will save the state money by doing more in-house research, consolidate all customer experience programs on a single platform, and help the state achieve its goal of 25% greater efficiency in government. Continue reading State of Utah Launches Statewide Customer Experience Program with Qualtrics to Better Serve its Citizens

Jacada Selected by Puget Sound Energy to Provide Intelligent Customer Self-Service Solutions

Jacada announced that it has signed a deal to provide autonomous customer service software solutions for Puget Sound Energy (PSE), Washington state’s oldest local energy company, providing electric and natural gas service to homes and businesses primarily in the Puget Sound area. Continue reading Jacada Selected by Puget Sound Energy to Provide Intelligent Customer Self-Service Solutions