Aculab, a global provider of development APIs for voice, fax, speech and SMS, is pleased to announce the launch of its biometric speaker verification system. Continue reading Aculab launches new biometric speaker verification system – VoiSentry
Monthly Archives: July 2018
Mitel Announces New Integration with Google Cloud Contact Center AI
Mitel®, a global leader in business communications announced an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading Mitel Announces New Integration with Google Cloud Contact Center AI
Noble Systems Pursuing Patent Infringement Lawsuit Against Acqueon
Noble Systems Corporation, (“Noble”) is pursuing a lawsuit against Acqueon Technologies, Inc. (“Acqueon”) for patent infringement in the U.S. District Court for the Northern District of Texas. The Complaint alleges infringement by Acqueon’s “LCM” and “U-Nexsys” products, and Aqueon’s TCPA compliance module. Continue reading Noble Systems Pursuing Patent Infringement Lawsuit Against Acqueon
KCOM named ‘go-to’ Amazon Web Services Partner Network Partner for Amazon Connect consulting and implementation services
KCOM, an IT services provider, has become an accredited Amazon Web Services (AWS) Partner Network (APN) Partner for Amazon Connect to deliver cloud contact centres for UK enterprises. Amazon Connect is a self-service, cloud-based contact centre service that makes it easy for any business to deliver better customer service at lower cost. Continue reading KCOM named ‘go-to’ Amazon Web Services Partner Network Partner for Amazon Connect consulting and implementation services
NICE Nexidia Adds Rosette Text Analytics to Enhance Search Speeds
Basis Technology today announced that NICE is integrating Rosette® text analytics in Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese and Spanish into NICE Nexidia to enhance analysis capabilities of webchats, emails, and other text-based customer interaction channels. Continue reading NICE Nexidia Adds Rosette Text Analytics to Enhance Search Speeds
CPM launch brand new jobs site #notyoureverydaycareer
CPM UK are thrilled to announce that CPM UK Jobs is starting the summer in style with the launch of a new careers website. With a fresh look and feel, and improved functionality, the site has been designed and developed to offer online candidates a fantastic user experience and successfully guide them to take the next step in their career journey with CPM. Continue reading CPM launch brand new jobs site #notyoureverydaycareer