LivePerson Brings Conversational Commerce to Large Brands on WhatsApp

LivePerson, a leading provider of conversational commerce solutions announced an integration with WhatsApp, a free mobile messaging service, to make the new WhatsApp Business service available to large brands through LivePerson’s LiveEngage platform. Now, WhatsApp’s more than 1.5 billion monthly users can directly message with brands that choose to offer this service as a consumer-friendly alternative to 800-number calls and websites. Continue reading LivePerson Brings Conversational Commerce to Large Brands on WhatsApp

Sitel Group Expands FinTech, Manufacturing and Hi-Tech Vertical Expertise with Hiring of Two Vice Presidents

Sitel Group, one of the largest customer experience management companies in the world, announced today that it has hired two industry-leading Vice President’s in an effort to expand the company’s vertical-specific expertise. Chris Hollamby and Matt Fry will drive the business development of existing and new client programs and services, focusing primarily on the FinTech, and Manufacturing and Hi-Tech markets, respectively. Continue reading Sitel Group Expands FinTech, Manufacturing and Hi-Tech Vertical Expertise with Hiring of Two Vice Presidents

novomind Launches WhatsApp Business Solution with novomind iAGENT

novomind AG a provider of comprehensive omni-channel commerce and customer communication software announced its participation as one of the first WhatsApp Business solution providers. As the new WhatsApp Business solution for businesses and institutions is launched on 1 August, the Hamburg-based novomind AG offer the official Business interface (API) of the successful global messaging service allowing businesses of all sectors to connect to their customers. Continue reading novomind Launches WhatsApp Business Solution with novomind iAGENT