LivePerson Brings Conversational Commerce to Large Brands on WhatsApp

LivePerson, a leading provider of conversational commerce solutions announced an integration with WhatsApp, a free mobile messaging service, to make the new WhatsApp Business service available to large brands through LivePerson’s LiveEngage platform. Now, WhatsApp’s more than 1.5 billion monthly users can directly message with brands that choose to offer this service as a consumer-friendly alternative to 800-number calls and websites. Continue reading LivePerson Brings Conversational Commerce to Large Brands on WhatsApp

Sitel Group Expands FinTech, Manufacturing and Hi-Tech Vertical Expertise with Hiring of Two Vice Presidents

Sitel Group, one of the largest customer experience management companies in the world, announced today that it has hired two industry-leading Vice President’s in an effort to expand the company’s vertical-specific expertise. Chris Hollamby and Matt Fry will drive the business development of existing and new client programs and services, focusing primarily on the FinTech, and Manufacturing and Hi-Tech markets, respectively. Continue reading Sitel Group Expands FinTech, Manufacturing and Hi-Tech Vertical Expertise with Hiring of Two Vice Presidents

novomind Launches WhatsApp Business Solution with novomind iAGENT

novomind AG a provider of comprehensive omni-channel commerce and customer communication software announced its participation as one of the first WhatsApp Business solution providers. As the new WhatsApp Business solution for businesses and institutions is launched on 1 August, the Hamburg-based novomind AG offer the official Business interface (API) of the successful global messaging service allowing businesses of all sectors to connect to their customers. Continue reading novomind Launches WhatsApp Business Solution with novomind iAGENT

Announcing the Twilio API for WhatsApp

Twilio, the leading cloud communications platform announced the Twilio API for WhatsApp, allowing Twilio customers to message with their users via WhatsApp for the first time. Twilio removes the operational overhead of managing and scaling WhatsApp for developers, making it one of the fastest, most reliable and most scalable way for businesses to start communicating with the more than 1.5 billion users of WhatsApp. Continue reading Announcing the Twilio API for WhatsApp

Broadvoice Acquires YipTel, Expanding Vertical Strategy and Contact Centre Expertise

Broadvoice®, an award-winning provider of hosted voice, unified communications and SIP Trunking services for businesses, announced that it has acquired YipTel, a provider of cloud communications services based in Sandy, Utah. Details of the transaction are not disclosed. Continue reading Broadvoice Acquires YipTel, Expanding Vertical Strategy and Contact Centre Expertise

NICE Named the Market Share Leader in Workforce Management by DMG Consulting

NICE announced that it has been recognized as the market share leader in Workforce Management (WFM) based on the number of seats by independent industry analyst firm, DMG Consulting LLC. With 26.9 percent share of the WFM sector in 2017, NICE’s WFM solution holds the largest share of the market in terms of seats, resulting in the top position. Continue reading NICE Named the Market Share Leader in Workforce Management by DMG Consulting