Broadvoice®, an award-winning provider of hosted voice, unified communications and SIP Trunking services for businesses, announced that it has acquired YipTel, a provider of cloud communications services based in Sandy, Utah. Details of the transaction are not disclosed. Continue reading Broadvoice Acquires YipTel, Expanding Vertical Strategy and Contact Centre Expertise
Daily Archives: August 2, 2018
Transcom Holding AB strengthens nearshore capabilities by expansion to Albania
Transcom, the global customer experience specialist, has signed an asset transfer agreement to take over a site in Durres, Albania, currently operated by Transcom’s partner. Continue reading Transcom Holding AB strengthens nearshore capabilities by expansion to Albania
NICE Named the Market Share Leader in Workforce Management by DMG Consulting
NICE announced that it has been recognized as the market share leader in Workforce Management (WFM) based on the number of seats by independent industry analyst firm, DMG Consulting LLC. With 26.9 percent share of the WFM sector in 2017, NICE’s WFM solution holds the largest share of the market in terms of seats, resulting in the top position. Continue reading NICE Named the Market Share Leader in Workforce Management by DMG Consulting
iQor Names Gary Praznik as President & CEO
iQor, a managed services provider of customer engagement and technology-enabled BPO solutions announced that Gary Praznik will become chief executive officer of the company, effective immediately. Continue reading iQor Names Gary Praznik as President & CEO
ClickFox announces latest Investment led by Arrowroot Capital
ClickFox, the leader and innovator of the global Journey Analytics market announced the closing of new investment led by Arrowroot Capital, a growth equity firm based in Santa Monica focused on investments in Business-to-Business software companies. Continue reading ClickFox announces latest Investment led by Arrowroot Capital