Transcom, the global customer experience specialist, has signed an asset transfer agreement to take over a site in Durres, Albania, currently operated by Transcom’s partner.
The site in Durres has been delivering services to Transcom clients since 2013. For Transcom, taking over the site with over 500 highly qualified multilingual employees, will strengthen Transcom’s European nearshore and multilingual services.
“No matter where in the world our clients’ customers are, or what language they speak, Transcom is creating smarter people experiences through our client focused structure and comprehensive delivery models. With our new site in Durres, we can continue to build on our successful model of combining onshore, nearshore, and multilingual services to our global clients”, says Michael Weinreich, President & CEO.
“The new site in Durres will significantly add value to both Italian and global clients. We look forward to welcoming the qualified team, a great addition to our global network of local specialists. Together, we’ll continue to cement our position as a reliable partner to our clients, delivering high quality, innovative services to suit their needs today and tomorrow”, says Gianluca Gemma, General Manager Italian Cluster.