Noble Systems Receives Frost & Sullivan’s Customer Value Leadership Award for WEM Gamification Solutions

Noble Systems Corporation, a global leader in unified contact centre technology solutions, has received Frost & Sullivan’s 2018 Customer Value Leadership Award for Workforce Engagement Management Gamification Solutions. Noble received the award based on its continual focus on providing complementary products that enhance employee engagement among today’s workforce, and the company’s overall foresight and strength. Continue reading Noble Systems Receives Frost & Sullivan’s Customer Value Leadership Award for WEM Gamification Solutions

Thrive Homes Select GCi to Revolutionise their Customer Experience

Converged ICT Services Provider GCI has won a substantial contract to support Thrive Homes’ agile working and transformation of the customer experience. Headquartered in Hemel Hempstead, Thrive has a portfolio of around 5,000 homes supported by over 70 remote and office based staff as well as 25 field-based operatives who work across Hertfordshire, Buckinghamshire and Bedfordshire. Continue reading Thrive Homes Select GCi to Revolutionise their Customer Experience

HubSpot Brings Bots, Live Chat, and Team Email to Growing Businesses for Free with Launch of Conversations

HubSpot extended its commitment to help millions of businesses grow better with the launch of Conversations. The new tool is available as part of HubSpot’s free CRM and gives all businesses, big or small, the power to build better one-on-one relationships through features including a unified inbox, live chat, and chatbots. Continue reading HubSpot Brings Bots, Live Chat, and Team Email to Growing Businesses for Free with Launch of Conversations

Bright Pattern Partners with VIPdesk Connect to Elevate Contact Center Customer Experience

Bright Pattern announced its partnership with VIPdesk Connect, a leading US-based provider of outsourced customer care services for brands seeking to elevate the customer experience. Bright Pattern Contact Center software will help VIPdesk Connect provide the most innovative omnichannel technology to top brands across all industries. Continue reading Bright Pattern Partners with VIPdesk Connect to Elevate Contact Center Customer Experience

Fortune 500 set to benefit from customer experience analytics thanks to Clicktale–Medallia partnership

Experience analytics leader Clicktale has announced a new strategic partnership with Medallia, the global leader in customer experience management, to provide Fortune 500 organizations with in-depth and intelligent insights into online customer behavior. The partnership will provide brands with an unprecedented understanding of customer intent by delivering a holistic view of the entire customer experience. Continue reading Fortune 500 set to benefit from customer experience analytics thanks to Clicktale–Medallia partnership

Informatica Launches Industry’s First Unified Customer Success Offerings to Help Customers Achieve Faster Time to Value

Informatica®, the enterprise cloud data management leader announced the launch of its new customer success offerings. Leveraging big data, AI and machine learning with an increased focus on adoption services, Informatica’s new program will bring faster business value with consistent and superior experiences to customers worldwide. Continue reading Informatica Launches Industry’s First Unified Customer Success Offerings to Help Customers Achieve Faster Time to Value

Cyara Closes Record Year, Adding Prestigious Customer Brands Across Financial Services, Technology, and Retail Sectors

Cyara, provider of the leading customer experience (CX) assurance platform, closed its 2018 fiscal year ending June 30 with 73-percent growth in new SaaS bookings and customer retention exceeding 97 percent. The continued growth in sales revenues was fueled by both new contracts and renewals with brands that include 1300 FLOWERS, [24]7.ai, GoDaddy, HomeServe, and Nelnet. Continue reading Cyara Closes Record Year, Adding Prestigious Customer Brands Across Financial Services, Technology, and Retail Sectors