Synthetix stood its ground when featured amongst the AI elite

Synthetix Ltd, a pioneer in conversational AI Natural Language Understanding technology are proud to have been included into Opus Research’s “Decision Makers’ Guide to Enterprise Intelligent Assistants” again this year.

Contact Centre CLUB

Opus Research is a leading analyst organisation. In their latest report, Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA)solution provider landscape with special focus on those offering “enterprise-grade” solutions.

With Opus reporting enterprise spend on Intelligent Assistants set to exceed the projected $2 billion in 2018, and heading up to $5.5 billion in 2021, compound annual growth rate for the next five years comes to a whopping 67%. The reason for the level of growth is the result of what Opus refers to as “the perfect storm where technological advancement in Speech Processing, NLU, machine learning and knowledge management coincides with (or gives rise to) heightened levels of comfort and confidence in human-to-machine communications.”

Synthetix has been included in the report once again, which presents an inclusive valuation of top vendors within the Intelligent Assistant solution landscape with a focus on enterprise grade solutions. Synthetix are immensely proud to have been included in this report, especially as a pioneer of Intelligent Assistant technology. With clients across all industries, empowering brands to be there for their customers, Synthetix has over 200 Natural Language Understanding deployments worldwide, which have helped many organisations to reduce costs and see fast ROI, increase their first contact resolution and conversion rates, improve customer satisfaction and loyalty, and gain valuable customer insight.

Dan Miller, Lead Analyst at Opus Research said, “The rapid adoption and use of new, conversational end-points and services may not have caught every business by surprise, but it has them scrambling to meet the growing demand from their end customers for intelligent, conversational brand experiences. This report helps those organizations understand what criteria they should consider when evaluating prospective solutions and provides an overview of vendor capabilities and track record, which can inform the process of getting an IA up and running successfully.”

Peter McKean, Director at Synthetix says, “Our ability to scale and the maturity of our AI technology has demonstrated the dramatic impact it has to improve the effectiveness of the contact centre dramatically and make human interactions more impactful. We are proud that our business model and cutting-edge innovations have gained such global recognition.”