[24]7.ai, a global leader in intent-driven customer engagement solutions, announced the addition of advanced conversational capabilities to its AI-powered virtual agent [24]7 AIVA. With this announcement [24]7 AIVA is now the first virtual agent to possess emotional intelligence, the ability to detect user emotion during interactions, acknowledge it and respond empathetically. Continue reading [24]7 AIVA Becomes First Virtual Agent with Emotional Intelligence
Daily Archives: August 22, 2018
The General® deploys eGain to improve digital experiences for customers
eGain, the leading provider of cloud-based customer engagement solutions announced that The General® has deployed eGain Solve™ suite for digital customer engagement. Continue reading The General® deploys eGain to improve digital experiences for customers
AO.com Builds 360-Degree Single View on MongoDB Atlas to Improve Customer Experience, Fight Fraud and Comply with the GDPR
In a bid to fight fraud and become GDPR compliant, online electricals retailer, AO.com built a single customer view platform on MongoDB Atlas, the fully-managed database as a service offering from MongoDB, the leading modern, general purpose database platform. Continue reading AO.com Builds 360-Degree Single View on MongoDB Atlas to Improve Customer Experience, Fight Fraud and Comply with the GDPR
Fiserv Enhances Authentication Services to Combat Call Centre Fraud
Fiserv, a leading global provider of financial services technology solutions, announced today it has introduced two enhanced consumer authentication solutions, step-up authentication and identity verification, to mitigate card fraud within call centres. Continue reading Fiserv Enhances Authentication Services to Combat Call Centre Fraud
Nucleus Research ROI Award Winner Aspect Achieves 636% ROI with Salesforce
Aspect, a provider of contact centre applications, achieved 636% ROI by upgrading to Salesforce Lightning achieving payback in two months and an annual average benefit of approximately $2 million, according to a study by Nucleus Research. Continue reading Nucleus Research ROI Award Winner Aspect Achieves 636% ROI with Salesforce
Tech Mahindra Announces Technology and Analytics Partnership with the Jacksonville Jaguars
Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering services and solutions today announced a partnership with the Jacksonville Jaguars. As the Technology and Analytics Partner and Digital Strategy Partner of the Jaguars, Tech Mahindra will provide next generation digital technology expertise, such as artificial intelligence and advanced analytics, to enrich the fan experience and create front office efficiencies. Continue reading Tech Mahindra Announces Technology and Analytics Partnership with the Jacksonville Jaguars