Rant & Rave to help Technology Services Group improve success through Sentiment Analysis and Service Desk support

Technology Services Group (TSG), a leading IT support and services provider, has appointed Rant & Rave, the leader in real-time customer engagement technology, to track the success of a five-year digital transformation project. Continue reading Rant & Rave to help Technology Services Group improve success through Sentiment Analysis and Service Desk support

Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that roadside assistance company Allied Dispatch Solutions, LLC (ADS) has observed “significant increases” in productivity since implementing the NVM Platform in 2017. ADS also reports optimised data management, reliability, and customer experiences in its contact centres. Continue reading Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia

DVF announces revenue gains thanks to AI-based personalization engine Qubit

Using the Qubit Pro personalization platform and Qubit Aura, the product discovery solution for mobile web, DVF have been able to leverage Qubit’s proprietary machine learning technology to create in-the-moment experiences – serving the right message, offer or product in the right place and at the right time, increasing brand engagement and customer loyalty. Continue reading DVF announces revenue gains thanks to AI-based personalization engine Qubit

CleverTap Launches Automated Customer Journeys To Enable More Effective Omnichannel Marketing Campaigns

Mobile customer engagement and analytics solutions provider CleverTap today announced the launch of Journeys, an omnichannel campaign builder created to help marketers engage with customers along their individual paths throughout the app lifecycle. Powered by CleverTap’s advanced automation and segmentation technologies, Journeys helps ensure that each customer receives relevant messages based on their in-app behaviors, current activity, location and other attributes. Continue reading CleverTap Launches Automated Customer Journeys To Enable More Effective Omnichannel Marketing Campaigns