LogMeIn Helps Marketers Create Better Content with the Next Generation of GoToWebinar

LogMeIn announced that it has launched a completely redesigned user interface for webinar organizers, bringing about the next generation of GoToWebinar, the market-leading webinar tool. The new experience gives customers creating content on GoToWebinar improved usability, including a fully mobile-responsive layout, easier onboarding and in-product tips and tricks, an all-in-one webinar dashboard, additional analytics and more. Continue reading LogMeIn Helps Marketers Create Better Content with the Next Generation of GoToWebinar

Deutsche Telekom Selects Nuance Biometrics to Ease Authentication and Halt Fraud

Nuance announced that Deutsche Telekom has deployed Nuance’s voice biometrics solution to offer subscribers easy and secure authentication when calling the customer service hotline. Deutsche Telekom is the first company in Germany to leverage voice biometrics for a more seamless and secure path to customer service and support. Continue reading Deutsche Telekom Selects Nuance Biometrics to Ease Authentication and Halt Fraud

NICE Desktop Automation Drives Digital Transformation and Improves Productivity for One of Latin America’s Largest BPOs

NICE announced that its Desktop Automation solution has helped deliver significant annual savings via productivity improvements and error reductions to Liq, a leading provider of CRM and BPO solutions operating in Latin America’s telecom and financial services domains. Liq has also benefitted from 10 to 15 percent faster agent onboarding, 9 percent reduction of average handling time (AHT) as well as improved agent productivity and accuracy. Continue reading NICE Desktop Automation Drives Digital Transformation and Improves Productivity for One of Latin America’s Largest BPOs

Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability

Protecting the national interest gets a boost from omnichannel communications, as Avaya announced it has been selected as the contact centre technology and services provider by the Australian Department of Defence. Continue reading Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability

StarLeaf emphasises its commitment to delivering first-class solutions for Microsoft with the introduction of Teamline by StarLeaf

StarLeaf has rebranded its GTm family of premium meeting room solutions for Microsoft UC as Teamline by StarLeaf. The Teamline family of systems allow organisations, currently using Skype for Business or looking forward to using Microsoft Teams, to deploy premium meeting room solutions that work seamlessly with both Microsoft platforms. Continue reading StarLeaf emphasises its commitment to delivering first-class solutions for Microsoft with the introduction of Teamline by StarLeaf