Virgin Trains becomes first company in the world to use RCS-based messages commercially for customer campaigns

Virgin Trains has partnered with Vodafone and OpenMarket to become the first company in the world to roll out the latest RCS-based ‘Chat’ service as a customer communications channel on a commercial basis. Hailed as ‘Text Messaging 2.0’, ‘Chat’ transforms the way in which companies communicate with customers, and this service places Virgin Trains at the global cutting edge of communications technology. Continue reading Virgin Trains becomes first company in the world to use RCS-based messages commercially for customer campaigns

NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions

NICE announced that NewDay will continue to rely on NICE software to power its voice of the customer program. NewDay signed a three-year contract to leverage NICE Satmetrix NPX as the software at the core of its multi-faceted program to drive customer experience excellence. Continue reading NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions

Capitec, South Africa’s fastest growing bank, selects IMImobile to deliver all automatically generated client communications

IMImobile, a cloud communications software and solutions provider, has been chosen by Capitec Bank – South Africa’s fastest growing bank – to deliver a centralised client communications hub in order to deliver a more personalised digital banking experience across its base of more than 10 million clients. Continue reading Capitec, South Africa’s fastest growing bank, selects IMImobile to deliver all automatically generated client communications

Semafone Adds Avtex to Channel Partner Portfolio

Semafone announces a new partnership with Avtex, a customer experience (CX)-focused consulting and technology provider for the healthcare, financial services and public sectors. Through this new partnership, Avtex will provide Semafone’s flagship Cardprotect software in North America and leverage Semafone’s consulting services to help their customers with enterprise contact centers simplify compliance with the Payment Card Industry Data Security Standard (PCI DSS). Continue reading Semafone Adds Avtex to Channel Partner Portfolio

Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer

Verint® announced that a top global furniture retailer, who was seeking a cloud customer engagement provider that could support an implementation project across many thousands of global contact center agents, has selected Verint for its scalable, feature-rich offerings, and cloud-savvy platform.* Continue reading Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer

Arise Adds Another Cruise Line Client to an Already Impressive Roster

Arise Virtual Solutions is excited to add an exciting new cruise line client to their travel and hospitality portfolio. A subsidiary of an existing client, the new line of business helps further solidify Arise’s stronghold as the leader in on-demand customer management solutions in the cruise industry, where flexibility is mission critical. Continue reading Arise Adds Another Cruise Line Client to an Already Impressive Roster

Logicalis acquires IPT cloud and managed services business in South Africa

Logicalis Group, an international IT solutions and managed services provider, has acquired Clarotech, an IP telephony (IPT) cloud and managed services business based in Cape Town, South Africa. This acquisition is part of an ongoing strategy to augment its existing solutions and services business in South Africa, extending its managed services centre of excellence to other Logicalis customers around the globe. Continue reading Logicalis acquires IPT cloud and managed services business in South Africa

Mitel Boosts Organization with EMEA Executive Appointments to Drive Customer Migration to Cloud and Expand On-Site Business

Mitel® announced key executive appointments to accelerate the company’s strategic initiatives in Europe. With the #1 market share position in EMEA and #2 in UCaaS worldwide , Mitel is building on this momentum to further accelerate cloud adoption in EMEA while increasing its leadership position in the on-site market. Continue reading Mitel Boosts Organization with EMEA Executive Appointments to Drive Customer Migration to Cloud and Expand On-Site Business