Sangoma Technologies Launches United Kingdom Cloud-based Business Communication Suite

Sangoma Technologies Inc., a subsidiary of Sangoma Technologies Corporation a trusted leader in delivering Unified Communications solutions for SMBs, Enterprises, OEMs, and Service Providers, both on-premises and in the cloud announced the launch of both Cloud PBXact UCaaS service and SIPStation SIP trunking service for the United Kingdom market. Continue reading Sangoma Technologies Launches United Kingdom Cloud-based Business Communication Suite

New Calabrio Survey Finds UK Companies Struggle to Truly Support Digital Self Service

Companies are facing increased customer demand for digital self-service options, such as chat and text message, but many are quick to add new channels of communication without first addressing internal barriers. A new study announced today, “The Danger of Digital: Why digital self-service without true omnichannel strategies risks the entire customer experience,” found that in the rush to deploy additional customer communication channels, many organisations skip the much-needed operational planning required for those channels to provide the best possible service to customer. Continue reading New Calabrio Survey Finds UK Companies Struggle to Truly Support Digital Self Service

Ensuring the ROI of Adding Artificial Intelligence

Adding artificial intelligence to the contact centre is an important decision that involves a significant investment of time, money, and resources. Because of this, when an organisation is ready to implement AI, it’s absolutely critical to identify how and when the new technology will deliver a return on investment. Continue reading Ensuring the ROI of Adding Artificial Intelligence

Twilio Acquires Ytica: Accelerates Twilio Flex Roadmap

Twilio, the leading cloud communications platform announced it has acquired Ytica. A long time Twilio partner, Ytica provides highly customizable contact centre reporting, speech analytics and workforce optimization (WFO) software to enhance agent performance in the contact centre and provides businesses a unified view of the way they engage with their customers. Continue reading Twilio Acquires Ytica: Accelerates Twilio Flex Roadmap

AT&T and RingCentral Extend Relationship to Provide Enterprises with Cloud Communications and Collaboration Solutions

AT&T and RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, are extending their relationship to provide cloud-based communications services to more businesses. Continue reading AT&T and RingCentral Extend Relationship to Provide Enterprises with Cloud Communications and Collaboration Solutions

Aspect Software announces appointment of Chris Koziol to Chief Executive Officer

Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimisation, and self-service omni-channel solutions, has announced the appointment of current Aspect President, Chris Koziol, to President and CEO of the company. Continue reading Aspect Software announces appointment of Chris Koziol to Chief Executive Officer

Sovereign Housing Association and PowerObjects, an HCL Technologies Company Announce Partnership to Implement Microsoft Dynamics 365

Sovereign Housing Association and PowerObjects, an HCL Technologies Company are pleased to announce their partnership to configure Microsoft Dynamics 365 for use across Sovereign’s Tenancy Management, Customer Contact and Sovereign Living services. Continue reading Sovereign Housing Association and PowerObjects, an HCL Technologies Company Announce Partnership to Implement Microsoft Dynamics 365