NICE announced that Hyundai Capital America has successfully deployed the NICE Engage platform for omnichannel interaction recording to support the auto finance company’s growth while enabling better service for its over 1.7 million retail customers. Continue reading Hyundai Capital America Adopts NICE Cloud Omnichannel Recording Platform to Improve Customer Experience
Daily Archives: September 12, 2018
Selligent Marketing Cloud and Calabrio Partner to Connect Contact Centre and Marketing Insights
Selligent Marketing Cloud, the B2C marketing automation company, and Calabrio, a leading provider of customer engagement and analytics software announced an alliance to bridge customer care technology and digital marketing capabilities to enhance the customer journey. The market-first collaboration will enable brands to marry data gleaned from customer care engagements with digital marketing communications to create a full view of the customer and deliver consistent customer experiences. Continue reading Selligent Marketing Cloud and Calabrio Partner to Connect Contact Centre and Marketing Insights
Telax selected by SaskTel as Cloud Contact Centre Solution Provider
Telax, a leading Cloud Contact Center software provider, has announced that it has been selected by SaskTel, the leading ICT provider in Saskatchewan, as their next generation Hosted Contact Center platform. Continue reading Telax selected by SaskTel as Cloud Contact Centre Solution Provider
Blue Prism and Celonis Join Forces to Accelerate Enterprise Automation Initiatives
Blue Prism, provider of the world’s most successful Digital Workforce, and Celonis, the leader in operationalizing process change for business transformation announced a partnership, which will see both companies jointly market their respective solutions. Continue reading Blue Prism and Celonis Join Forces to Accelerate Enterprise Automation Initiatives
Arvato CRM Solutions identified as a “Leader”
Arvato CRM Solutions has been named as a ‘Leader’ in an extensive vendor evaluation report for Digital Customer Experience Services from NelsonHall, the leading business process services and IT services research and analysis firm. Continue reading Arvato CRM Solutions identified as a “Leader”
Creative Virtual Wins Place on The Sunday Times Hiscox Tech Track 100
Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is proud to announce the company has been listed in the 18th annual Sunday Times Hiscox Tech Track 100. Continue reading Creative Virtual Wins Place on The Sunday Times Hiscox Tech Track 100