Verint®, The Customer Engagement Company™, today announced that a leading multinational investment bank has selected the Verint cloud to modernize its customer engagement operations.
The Verint cloud will enable the investment bank to improve the customer experience through new insights and increased productivity, advanced forecasting and scheduling, as well as enhanced compliance, all while reducing costs and meeting service levels more effectively. Based on its cloud expertise and open systems approach, Verint became the clear choice for the company’s modernization initiative.
“Providing an open, scalable solution that meets operational needs and offers key insights to improve customer and employee satisfaction is critical for organizations wanting to expand on a global scale,” says Verint’s John Goodson, senior vice president and general manager, products. “Verint is committed to providing a broad portfolio of customer engagement offerings in the cloud, so organizations of any size can benefit from solutions that simplify, modernize and automate customer engagement.”
To learn more about the Verint Customer Engagement portfolio and cloud offerings, click here.