Call centre fraud increases 350 percent in 4 years

Pindrop, the pioneer in voice security and authentication announced in the global Pindrop Voice Intelligence Report 2018 that voice fraud has intensified and is on the up. Between 2016 and 2017, the overall rate of voice fraud increased by 47 percent, building on last year’s 113 percent increase. Over the last four years, the rate of voice fraud has climbed over 350 percent, showing no signs of slowing down. Continue reading Call centre fraud increases 350 percent in 4 years

Bertelsmann and Saham plan to Create Leading Customer Relationship Management Group

Bertelsmann and Saham have announced to enter into a long-term partnership and plan to combine their worldwide Customer Relationship Management (CRM) businesses. The new company would employ around 48,000 people in 25 countries and generate revenues of approximately €1.2 billion. Continue reading Bertelsmann and Saham plan to Create Leading Customer Relationship Management Group

Greater marketing insights as Natterbox joins Salesforce Communities

Natterbox, a leading provider of global voice cloud services, has announced that it will be the first telephony provider available through Salesforce Community Cloud. Transforming the way businesses communicate with partners, customers and employees, using Community Cloud for greater insight into their ecosystems activities. Continue reading Greater marketing insights as Natterbox joins Salesforce Communities

ASC Conquers the Market for Cloud Solutions

The early, groundbreaking decision to offer their software products as cloud solutions as well is paying off in grand style for ASC Technologies AG: In 2018, ASC – a worldwide leading provider of software for recording, analysis, and quality management of corporate communication – wants to add to its 20 percent growth from the previous year and also create 40 new positions. Continue reading ASC Conquers the Market for Cloud Solutions

Vonage Announces Agreement to Acquire NewVoiceMedia, an Industry-Leading Cloud Contact Centre Provider

Vonage has entered into an agreement to acquire privately-held NewVoiceMedia, an industry-leading cloud Contact Centre-as-a-Service (CCaaS) provider, for an equity price of $350 million paid in cash. Continue reading Vonage Announces Agreement to Acquire NewVoiceMedia, an Industry-Leading Cloud Contact Centre Provider