TPS, the Volkswagen Group company that supplies Genuine VW Group Parts including Audi, Skoda, Seat, VW passenger and commercial vehicles across the UK, has chosen unified communications and Contact Centre experts G3 Comms to undertake a UK wide upgrade of its communications infrastructure. Continue reading Volkswagen Trade Parts Specialists (TPS) chooses G3 Comms for cloud-based overhaul of UK Centres →

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Bournemouth contact centre to recruit 50 seasonal staff for busy festive period

Leading contact centre Echo-U has announced that it will be bringing 50 new seasonal jobs to Bournemouth this autumn ahead of the busy Christmas period. Continue reading Bournemouth contact centre to recruit 50 seasonal staff for busy festive period →

AMC Technology, a leading customer service integration platform provider, is launching its newest product, DaVinci for Salesforce. DaVinci is a flexible cloud-based contact centre solution that scales to fit the needs of any organization. Continue reading AMC Technology Announces Launch of New Cloud Solution, DaVinci for Salesforce →

Accenture has enhanced the Accenture Intelligent Patient Platform with the addition of Ella and Ethan, two interactive virtual-assistant bots that use artificial intelligence (AI) to constantly learn and make intelligent recommendations for interactions between life sciences companies, patients, health care providers (HCPs) and caregivers. Continue reading Accenture Introduces Ella and Ethan, AI Bots to Improve a Patient’s Health and Care Using the Accenture Intelligent Patient Platform →

TetraVX, a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions, is proud to announce its nVX solution integration with Five9, a leading provider of cloud contact centre software, to better support enterprise users. Continue reading TetraVX and Five9 grow strategic partnership with integration of solutions →