TetraVX and Five9 grow strategic partnership with integration of solutions

TetraVX, a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions, is proud to announce its nVX solution integration with Five9, a leading provider of cloud contact centre software, to better support enterprise users.

Contact Centre CLUB

The powerful integration between TetraVX and Five9 provides enterprises with a complete cloud communications platform across the enterprise, resulting in a seamless experience for employees, agents, and customers. Contact centre agents can collaborate with knowledge workers using common address directories, synchronized availability, call states, and telephony integration. Another benefit includes higher first call resolution rates, raising the bar for all customers who have inquiries or issues they need solved.

“Integrating our solutions with Five9’s seemed like the next logical step in digitizing the customer journey and experience,” said Jimmy Carroll, Partner and Director of TetraVX. “The combination of our UC solutions and Five9’s contact center software gives users a seamless integrated experience that relieves them of the headaches they may have once encountered when communicating with contact centers.”

Features of TetraVX and Five9’s integration includes:

  • Unified Directory: Global directory of shared contacts with seamless transfers (four-digit extension dialing between contact centre agents and UC users)
  • Click-to-Call: Ability to place a call from within the application, regardless of the recipient’s native application
    Presence: Accurate information indicating user availability, regardless of their UCC application
  • Communications: Ability to communicate across platforms with colleagues in any location

Additionally, with the integration, both Five9 and TetraVX’s data centres will be connected through Tetra’s MPLS, offering customers dedicated lines, software-defined wide area network (SD-WAN) and global Session Initiated Protocol (SIP) Trunking all with 24x7x365 monitored services to ensure maximum uptime and available dynamic application failover. Thanks to redundant connectivity and unified networking between TetraVX and Five9 Data Centers, users can avoid additional calling costs or long distance fees between their Call Center and VoIP users.

“Right from the installation the partnership of Five9 and TetraVX makes for seamless call center operations,” said Dave Kane, IT Director of Association of Mature American Citizens (AMAC) and current TetraVX and Five9 client. “I can scale my business immediately with the solution we chose. Many times partnerships convolute things, but Five9 and TetraVX found the right mix and they do it extremely well.”

“Together we are delivering a solution that users need,” said Dan Burkland, President of Five9. “We’re thrilled that our partnership and integration offers our customers unified support, a unified network and upheld quality standards that allows for easy and quick access to information, increasing functionality.”

In addition to its nVX solution, TetraVX also offers hosted Skype for Business (sVX) and hosted Cisco (cVX) solutions. For more information on TetraVX and Five9’s integration and what it can do for your organization, click here.

About TetraVX: TetraVX is a unified communications provider that specializes in cloud-based solutions. TetraVX understands every component of making a cloud UC solution successful and delivers solutions and services designed to make better quality connections between employees, partners, and customers. With a product-neutral, consultative approach, TetraVX can deploy, integrate and support three industry-leading products either on-premise, in the cloud, or a hybrid of the two. By integrating new feature-rich, cloud UC solutions with current IT infrastructure and business applications, TetraVX can provide a truly customized solution for your unique UC vision. For more information, please visit www.tetravx.com.

About Five9: Five9 is a leading provider of cloud contact centre software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.