Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability

Protecting the national interest gets a boost from omnichannel communications, as Avaya announced it has been selected as the contact centre technology and services provider by the Australian Department of Defence. Continue reading Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability

StarLeaf emphasises its commitment to delivering first-class solutions for Microsoft with the introduction of Teamline by StarLeaf

StarLeaf has rebranded its GTm family of premium meeting room solutions for Microsoft UC as Teamline by StarLeaf. The Teamline family of systems allow organisations, currently using Skype for Business or looking forward to using Microsoft Teams, to deploy premium meeting room solutions that work seamlessly with both Microsoft platforms. Continue reading StarLeaf emphasises its commitment to delivering first-class solutions for Microsoft with the introduction of Teamline by StarLeaf

94% of organisations recognise the importance of cloud in improving customer experience, says Aspect Software research

New research from Aspect Software and the Cloud Industry Forum has revealed that most organisations are aware of the vast potential of cloud services in enhancing the customer experience, with 94 per of respondents stating that cloud has an important role to play. Despite this widespread recognition, adoption of cloud technology for customer engagement remains low overall, with businesses needing to do more to secure the boost to competitive advantage that cloud can bring. Continue reading 94% of organisations recognise the importance of cloud in improving customer experience, says Aspect Software research

Intelenet opens a new Global Delivery Centre in Jordan

Intelenet® Global Services, a renowned global Business Process Services player announced that the company has set up a centre in Jordan with the inauguration of its latest global delivery centre. The state-of-the-art centre with a capacity of 200 seats will help the company expand its operations across all sectors and provide low cost Arabic delivery based on emerging client demands. Continue reading Intelenet opens a new Global Delivery Centre in Jordan

Avoidable customer churn costs British businesses £25 billion

New research released today by CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, reveals that British businesses are driving customers away for completely avoidable reasons. And it’s costing them billions. In fact, a conservative estimate of the price of switching is £25.05 billion per annum[1]. Continue reading Avoidable customer churn costs British businesses £25 billion