Introducing Salesforce Customer 360 — Unify the Customer Experience on the World’s #1 CRM Platform

Salesforce, the global leader in CRM announced Salesforce Customer 360, a new way for companies to connect Salesforce apps and deliver unified cross​-​channel customer experiences. Core to ​Salesforce’s vision for ​the Customer Success Platform, ​Customer 360 ​​will help companies move beyond an app- or department-specific view of ​each customer by making it easier to create a single, holistic customer profile to inform every interaction. Continue reading Introducing Salesforce Customer 360 — Unify the Customer Experience on the World’s #1 CRM Platform

Forrester Research has named NICE inContact CXone a leader for Cloud Contact Centres

NICE inContact, a NICE business announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named a leader for Cloud Contact Centers by Forrester Research. CXone received the highest possible score in the market presence category and is top ranked in the current offering category. Continue reading Forrester Research has named NICE inContact CXone a leader for Cloud Contact Centres

NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent

NICE inContact, a NICE business announced NICE inContact CXone support for intelligent routing of omnichannel customer interactions natively in Salesforce Live Agent and delivery of enhanced workforce optimization (WFO) within the Salesforce user interface. Continue reading NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent

NICE Deploys Robotic Process Automation for SBI Card

NICE announced that it has implemented NICE Robotic Process Automation (RPA) solution for SBI Card to support its growth journey by streamlining operations and enhancing customer experience. NICE RPA is implemented to increase automation in the Indian card issuer’s operations and backend processes to manage repetitive, error prone tasks, thus freeing up employees to engage in value added services. Continue reading NICE Deploys Robotic Process Automation for SBI Card

Vonage Drives Customer Engagement for MuleSoft Anypoint Platform Users via Nexmo and WhatsApp Business Solution

Vonage, a business cloud communications leader announced that its Nexmo Communication API Connector, available on MuleSoft’s Anypoint Platform™, is now integrated with the WhatsApp Business solution. This integration enables MuleSoft customers to leverage the new WhatsApp Business solution to elevate their customer engagement. Continue reading Vonage Drives Customer Engagement for MuleSoft Anypoint Platform Users via Nexmo and WhatsApp Business Solution

[24]7 AIVA Earns Top Spot in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report

[24]7.ai, a global leader in intent-driven customer engagement solutions announced that its flagship product [24]7 AIVA was awarded the highest rating in the Intelligent Assistant sector report from Opus Research. Continue reading [24]7 AIVA Earns Top Spot in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report

Serenova Named a Strong Performer Among Cloud Contact Centers by Independent Research Firm

Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider announced it has received industry analyst recognition as a Strong Performer in the “The Forrester Wave™: Cloud Contact Centers, Q3 2018.” For the report, Forrester Research evaluated 11 of the most significant vendors in the cloud contact centre market. Continue reading Serenova Named a Strong Performer Among Cloud Contact Centers by Independent Research Firm

LumenVox and VoiceTrust Announce Merger to Create Leading Global Speech and Multifactor Authentication Provider

LumenVox LLC and VoiceTrust GmbH announce that they have merged their operations to create a leading global provider of speech technology and biometric authentication solutions. Continue reading LumenVox and VoiceTrust Announce Merger to Create Leading Global Speech and Multifactor Authentication Provider