NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent

NICE inContact, a NICE business announced NICE inContact CXone support for intelligent routing of omnichannel customer interactions natively in Salesforce Live Agent and delivery of enhanced workforce optimization (WFO) within the Salesforce user interface. Continue reading NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent

NICE Deploys Robotic Process Automation for SBI Card

NICE announced that it has implemented NICE Robotic Process Automation (RPA) solution for SBI Card to support its growth journey by streamlining operations and enhancing customer experience. NICE RPA is implemented to increase automation in the Indian card issuer’s operations and backend processes to manage repetitive, error prone tasks, thus freeing up employees to engage in value added services. Continue reading NICE Deploys Robotic Process Automation for SBI Card

Vonage Drives Customer Engagement for MuleSoft Anypoint Platform Users via Nexmo and WhatsApp Business Solution

Vonage, a business cloud communications leader announced that its Nexmo Communication API Connector, available on MuleSoft’s Anypoint Platform™, is now integrated with the WhatsApp Business solution. This integration enables MuleSoft customers to leverage the new WhatsApp Business solution to elevate their customer engagement. Continue reading Vonage Drives Customer Engagement for MuleSoft Anypoint Platform Users via Nexmo and WhatsApp Business Solution

[24]7 AIVA Earns Top Spot in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report

[24]7.ai, a global leader in intent-driven customer engagement solutions announced that its flagship product [24]7 AIVA was awarded the highest rating in the Intelligent Assistant sector report from Opus Research. Continue reading [24]7 AIVA Earns Top Spot in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report