Emotional Intelligence: Daimler Financial Services invests in Soul Machines

Daimler Financial Services, the financial and mobility services captive of german premium car and commercial vehicle company Daimler AG, announced at the Gartner Symposium in Orlando a strategic investment in Soul Machines, a ground-breaking New Zealand company re-imagining how humans connect with machines, to further develop the combined use of artificial and emotional intelligence. Continue reading Emotional Intelligence: Daimler Financial Services invests in Soul Machines

Fuze Unlocks Business Insights with Fuze Discover for Interactive Exploration of Real-Time Communications Activity

Fuze, the leading cloud-based communications and collaboration platform provider for the modern global enterprise announced Fuze Discover, a new tool that provides deep analysis of communications and collaboration activity, enabling enterprises to identify and explore new trends to guide strategic business initiatives. Fuze Discover will be generally available in Q1 2019. Continue reading Fuze Unlocks Business Insights with Fuze Discover for Interactive Exploration of Real-Time Communications Activity

Noble Systems Shares Customer and Employee Engagement Tools at the 2018 Contact Centre Summit and CXS 2018

Noble Systems, a global leader in omnichannel contact centre technology solutions, will be sharing its industry-leading solutions for Contact Centre, Workforce Engagement, Gamification and Analytics to help companies improve customer and employee engagement at two upcoming events in Melbourne: the 2018 Contact Centre Summit on 23 – 25 October and the Customer Experience Summit 2018 on 25 October. Continue reading Noble Systems Shares Customer and Employee Engagement Tools at the 2018 Contact Centre Summit and CXS 2018

Bank Independent Goes Live with ENACOMM’s AI-Enabled Voice Banking

ENACOMM, Inc—a fintech company that empowers banks, credit unions and credit card companies with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency—today announced that it has launched Bank Independent’s Alexa skill, adding artificial intelligence (AI)-assisted banking to the list of products and services it provides to Bank Independent, which includes a hosted, dynamic interactive voice response (IVR) solution. Continue reading Bank Independent Goes Live with ENACOMM’s AI-Enabled Voice Banking

Kofax Intelligent Automation Deployment at Davies Turner Wins Ventana Award for Overall Digital Leadership

Kofax®, a leading supplier of intelligent automation (IA) software to digitally transform end-to-end business processes announced its customer Davies Turner, one of the UK’s leading multimodal freight forwarding and logistics companies, won the 2018 Overall Digital Leadership Award from Ventana Research for its successful implementation of Kofax Intelligent Automation. Continue reading Kofax Intelligent Automation Deployment at Davies Turner Wins Ventana Award for Overall Digital Leadership

ZOOM International Offers the Healthcare Industry an Innovation in PCI-DSS Compliance

ZOOM International is a worldwide leader in call recording, workforce optimization (WFO), and compliance software for the omnichannel contact center. The company is known for innovative firsts, such as the ZOOM Omnichannel Search Engine powered by Solr. The latest innovation is an integration for Epic customers using APIs from both Epic and ZOOM International. Continue reading ZOOM International Offers the Healthcare Industry an Innovation in PCI-DSS Compliance