LogMeIn Delivers Proactive AI & Universal Language Capabilities with New Bold360

LogMeIn introduced the next wave of intelligent customer engagement by adding proactive AI and language features to the Bold360 platform. LogMeIn has taken the world-class attributes of Bold360 and created an even more powerful solution with expanded use cases designed to help companies build a highly personalized and relevant customer experience across the digital journey. Continue reading LogMeIn Delivers Proactive AI & Universal Language Capabilities with New Bold360

Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that web-based medical records company WebPT is reporting an improved experience for its customers and sales and service agents using the NVM Platform. Continue reading Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia

Medallia named a leader in Customer Feedback Management by Independent Research Firm

Medallia Experience Cloud™, the Customer Experience Management platform, has been named as a leader and recognized for its ability to ‘drive CX improvement from the top down and the bottom up’ among top global customer feedback management providers by Forrester Research, a leading global research and advisory firm. Continue reading Medallia named a leader in Customer Feedback Management by Independent Research Firm

Genesys Debuts Fastest, Most Accurate AI-powered Forecasting and Scheduling Service for Better Workforce Management

Genesys®, the global leader in omnichannel customer experience and contact centre solutions introduced the industry’s first forecasting and scheduling service for workforce management powered by artificial intelligence (AI). Now businesses can use AI to predict the best possible staffing schedules with unprecedented speed and accuracy, saving time and money in the process. Continue reading Genesys Debuts Fastest, Most Accurate AI-powered Forecasting and Scheduling Service for Better Workforce Management