Benefit Management Solutions transforms contact centre operations and customer experience with NewVoiceMedia

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that New York-based benefits administration firm Benefit Management Solutions (BMS) is reporting improved contact centre reliability, productivity and quality assurance, along with significant cost savings, since implementing the NVM Platform. Continue reading Benefit Management Solutions transforms contact centre operations and customer experience with NewVoiceMedia

Contact At Once!, a LivePerson Company, Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are

Contact At Once!, the automotive division of LivePerson, Inc. announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading Contact At Once!, a LivePerson Company, Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are

Cotton On Signs with InMoment to Innovate, Elevate the Customer Experience

Cotton On, one of the world’s leading value fashion brands, has selected InMoment to consolidate all customer experience (CX) intelligence efforts across the organisation’s eight distinct brands and multiple markets. InMoment is a leading customer feedback management provider pioneering CX intelligence as an essential strategy for growing and differentiating business. Continue reading Cotton On Signs with InMoment to Innovate, Elevate the Customer Experience

New Survey Reveals Insurance Companies Missing Opportunity to Improve Loyalty and Reduce Churn

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced the results of a new survey that revealed how consumers perceive their insurance companies. While the majority are very satisfied with their insurers (59 percent), this does not always equate to customer loyalty – 71 percent said simply receiving a lower price quote ranked as the top reason to change insurers. Continue reading New Survey Reveals Insurance Companies Missing Opportunity to Improve Loyalty and Reduce Churn