Five9, a leading provider of cloud software for the enterprise contact centre market, announced that it has been selected by a global university to serve as the core of their contact centre operations. Continue reading Global University Selects Five9 to Improve Contact Centre Productivity
Daily Archives: October 4, 2018
Creative Virtual Celebrates Customer Service Week with New Contact Centre Whitepaper
Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, has published a new whitepaper, A Chatbot for Your Contact Centre, in celebration of Customer Service Week. Designed as a buyer’s guide for the contact centre, the complimentary whitepaper outlines industry best practices and provides questions to ask when selecting a conversational platform. Continue reading Creative Virtual Celebrates Customer Service Week with New Contact Centre Whitepaper
botique.ai Launches Its AI Powered Chatbot Platform for Customer Engagement
botique.ai Inc. the leading Conversational Artificial Intelligence Company, announced the launch of its new AI-powered Chatbot platform that allows businesses to add intelligent and conversational features to their customer engagement channels. Continue reading botique.ai Launches Its AI Powered Chatbot Platform for Customer Engagement
Bright Pattern Announces Partnership with Waterfield Technologies to Help Contact Centres Increase Efficiency and Provide Superior Customer Service
Bright Pattern, the leading provider of enterprise contact centre software announces its partnership with Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement. Continue reading Bright Pattern Announces Partnership with Waterfield Technologies to Help Contact Centres Increase Efficiency and Provide Superior Customer Service
Webhelp Nominated For Eighteen Awards In Customer Experience And HR
An exciting Awards season lies ahead for leading global Customer Experience (CX) and Business Process Outsourcing (BPO) expert, Webhelp, which has been named as a finalist eighteen times across five different awards programmes. Continue reading Webhelp Nominated For Eighteen Awards In Customer Experience And HR