VideoCentric Partners with 8×8 to Expand Cloud Communications and Contact Centre Offerings in the UK SMB and Enterprise Market

VideoCentric, the UK’s leading integrator of Video Collaboration solutions and professional services, and 8×8, a leading provider of cloud phone, meeting, collaboration and contact centre solutions, have announced a partnership that will provide enterprise-grade cloud communications and voice collaboration solutions to UK SMB and Enterprise companies. Continue reading VideoCentric Partners with 8×8 to Expand Cloud Communications and Contact Centre Offerings in the UK SMB and Enterprise Market

Verint Community Modernizes Self-Service, Driving Deeper Customer Relationships

Verint®, The Customer Engagement Company™ announced enhancements to its Community™ solution, available in the cloud or on-premises. The Community solution is an important component of the company’s automated Intelligent Self-Service portfolio, which includes web self-service, knowledge management (KM), intelligent virtual assistant (IVA) and interactive voice response (IVR). Continue reading Verint Community Modernizes Self-Service, Driving Deeper Customer Relationships

Messaging Customer Service Makes Sparkcentral One of 2018’s Top 10 CX Solution Providers

Today, the “new kid” on the customer service block, Sparkcentral, the enterprise messaging customer service platform company, announces that it has been recognized as one of the Top 10 Customer Experience Solution Providers in 2018 by Marketing Tech Outlook. Continue reading Messaging Customer Service Makes Sparkcentral One of 2018’s Top 10 CX Solution Providers