Mobeus Invests £9m In Fast-Growth Customer Experience Specialists, Ventrica

Ventrica, a European, award-winning, outsourced contact centre, has attracted a £9 million investment from Mobeus Equity Partners. Ventrica provides intelligent, multi-lingual and omni-channel outsourced customer contact services to a range of global ‘blue-chip’ brands. Continue reading Mobeus Invests £9m In Fast-Growth Customer Experience Specialists, Ventrica

Avaya to Demonstrate World’s First Social Platform for Chatbots at GITEX 2018

Avaya, announced it will demonstrate the first social platform for chatbots at GITEX Technology Week 2018, ushering in a giant leap forward in customer self-service. Drawing parallels from traditional social media, Avaya’s latest innovation provides a structured platform for bots to engage each other in a secure and controlled manner with the intent of extending the expertise and effectiveness of each individual chatbot. Continue reading Avaya to Demonstrate World’s First Social Platform for Chatbots at GITEX 2018

Finding Your Social Voice – Tips from Startek’s Social Media Expert

In today’s digital, social and interactive world, consumers want access to companies on their own terms. While phone and web channels remain vital to cus­tomer service, consumers are increasingly seeking assistance through social communi­ties. Whether adding a compliment to a brand’s Facebook wall, tweeting about a negative customer experience, or posting a customer service question through a user forum — the social consumer now controls the conversation. Continue reading Finding Your Social Voice – Tips from Startek’s Social Media Expert

Medallia Appoints Sophie Chesters Chief Marketing Officer

Medallia, the global Customer Experience Management leader, has promoted Sophie Chesters to Chief Marketing Officer to lead Medallia’s marketing organization. The 20 year marketing veteran’s career includes leadership roles at Google, Ziff Davis and Double Click. She was previously responsible for Medallia’s marketing in EMEA. Continue reading Medallia Appoints Sophie Chesters Chief Marketing Officer

Waterfield Technologies Announces the Acquisition of PDT Communications

Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement announced the acquisition of PDT Communications, a leading provider of contact center solutions that enhance the customer experience and offer a robust legacy of success and growth within the industry. Continue reading Waterfield Technologies Announces the Acquisition of PDT Communications