Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement announced the acquisition of PDT Communications, a leading provider of contact center solutions that enhance the customer experience and offer a robust legacy of success and growth within the industry.
Together Waterfield Technologies and PDT Communications will enrich their first-class delivery of services and innovative applications by leveraging the combined knowledge and experience of both organizations. PDT Communications brings a long history of implementation, delivery and support focused services within the contact center market. With over 40 years of combined expertise, PDT Communications has delivered innovative solutions to mid-sized businesses within Fortune 500 companies, Governmental agencies and the Department of Defense as well as throughout the expansive SMB marketplace.
“We believe the combination of these two outstanding teams will mutually benefit customers through expanded product offerings as well as by supporting deeper teams capable of more complex applications. We couldn’t be happier to gain the talent and expertise of a team who ultimately understands the business challenges of this changing marketplace.”, said John Marino CEO of Waterfield Technologies.
The combined companies will be able to expand service capabilities to supply uniquely innovative solutions by combining the years of experience within the contact centre industry, including:
- Unparalleled experience in the contact centre market across a broad mix of vertical industries.
- Deep expertise and delivery methodology for customer-oriented success.
- Enhanced expertise and certification in Aspect, Genesys, Cisco and Avaya platforms.
- Ability to deliver across a broad range of omni-channel solutions that drive digital transformation.
- A comprehensive base of customers that can leverage the cognitive capabilities that Waterfield brings to the customer experience.
“It is exciting to join the Waterfield organization and we look forward to the opportunity of working with the teams to deliver unmatched contact centre solutions that leverage our combined expertise and technical capabilities”, said Todd Tonucci, Director of Operations for PDT Communications.
About Waterfield Technologies
Waterfield Technologies is a leading enterprise software and professional services firm providing customer experience solutions for organizations worldwide. Our experience and technical capabilities put mission critical applications in the hands of customers using rapid deployment methodologies and the ability to adapt applications to an ever-changing business landscape.