Cyara announced that TMC, a global, integrated media company, has named Cyara a 2018 Contact Center Technology Award winner, presented by CUSTOMER Magazine. The Cyara CX Assurance Platform helps companies accelerate customer experience (CX) development, increase quality across digital and voice channels, and assure the quality of customer journeys from beginning to end.

“Customer experience is at the centre of digital transformation,” said Alok Kulkarni, CEO and co-founder, Cyara. “We focus on supporting leading global brands by providing the technology they need to test, monitor, and innovate to deliver superlative customer experience.”

“Congratulations to Cyara for being awarded a 2018 CUSTOMER Magazine Contact Center Technology Award. Cyara has been selected for demonstrating innovation, quality and unique features that have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

This 13th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact centre and customer care industries. Results of the 2018 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online.

The Cyara CX Assurance Platform

The award-winning Cyara CX Assurance Platform helps companies accelerate CX development, increase quality across digital and voice channels, and assure the quality of customer journeys end-to-end. Cyara Velocity’s automation and collaborative environment helps organizations rapidly innovate their CX. Cyara Cruncher then puts CX systems through extensive performance and load-testing, ensuring systems work at scale. Finally, Cyara Pulse delivers real-time CX insights via desktop or mobile phone, enabling customers to identify and troubleshoot problems around the world. Cyara’s customers include leading brands across a variety of consumer and business segments including technology, insurance, finance, travel and retail.

About Cyara

As the world’s leading CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands around the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit http://www.cyara.com.