Windstream Enterprise (WE), a leading supplier of advanced network communications, has enhanced its XCaaS service to give enterprise and mid-market companies the ability to seamlessly link customer contacts across voice, digital, and open-media channels. The enhancement leverages Mitel’s 4.1 version of its industry-leading UCaaS and CCaaS solutions to deliver one of the most comprehensive suites of omni-channel customer service tools. Continue reading Windstream Enterprise delivers full omni-channel contact centre capabilities with latest unified communications enhancement
Daily Archives: October 9, 2018
East Suffolk and North Essex NHS Foundation Trust Employs Thoughtonomy Virtual Workers
Working with Thoughtonomy, ESNEFT has cut the time taken to process the first stage of each GP referral from 15-20 minutes down to five minutes. The program will eliminate the need for staff to spend more than 100 hours a week processing paperwork and instead ensures referrals are actioned 24/7. Continue reading East Suffolk and North Essex NHS Foundation Trust Employs Thoughtonomy Virtual Workers
Videxio and Pexip Announce Intention to Merge
Two leading innovators in the enterprise collaboration market, Videxio and Pexip announced their intention to merge. Videxio, founded in 2011, is a global provider of cloud video conferencing and collaboration with solutions that fit companies and organizations of all sizes, from start-ups to enterprises. Continue reading Videxio and Pexip Announce Intention to Merge
Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader and Vendor of the Year for Pioneering and Innovating Customer Engagement
Verint®, The Customer Engagement Company™, today announced it has ranked as Frost & Sullivan Asia Pacific’s latest market share leader for contact centre applications,1 as well as received the “2018 Customer Contact Optimisation Solutions Vendor of the Year” award. Continue reading Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader and Vendor of the Year for Pioneering and Innovating Customer Engagement
8×8, Inc. Announces Executive Leadership Appointments
8×8, a leading provider of cloud voice, video, collaboration and contact centre solutions that transform business communications for over a million users worldwide, today announced the appointments of Steven Gatoff as Chief Financial Officer, and Mary Ellen Genovese as Managing Director of European Operations, and the retirement of Kevin Scott-Cowell as Managing Director of UK. Continue reading 8×8, Inc. Announces Executive Leadership Appointments
Cyara Receives 2018 Contact Center Technology Award from CUSTOMER Magazine
Cyara announced that TMC, a global, integrated media company, has named Cyara a 2018 Contact Center Technology Award winner, presented by CUSTOMER Magazine. The Cyara CX Assurance Platform helps companies accelerate customer experience (CX) development, increase quality across digital and voice channels, and assure the quality of customer journeys from beginning to end. Continue reading Cyara Receives 2018 Contact Center Technology Award from CUSTOMER Magazine