IMImobile announces npower as first Apple Business Chat client in the UK

Global cloud communications software and solutions provider IMImobile PLC, announced that one of the largest energy providers in the UK, npower, is its first client on Apple Business Chat. npower will be utilising Apple Business Chat to improve its customer experience for customers looking to switch to a smart meter. Continue reading IMImobile announces npower as first Apple Business Chat client in the UK

RingCentral Signs Definitive Agreement to Acquire Dimelo, a Leading Digital Customer Engagement Platform

RingCentral, a leading provider of enterprise cloud communications and collaboration solutions announced that it has entered into a definitive agreement to acquire Dimelo, a leading cloud-based digital customer engagement platform. Dimelo enables enterprises to manage all their digital customer interactions through a single platform. Continue reading RingCentral Signs Definitive Agreement to Acquire Dimelo, a Leading Digital Customer Engagement Platform

Sitel Group Partners with NICE inContact for Premier Omnichannel Cloud Platform

Sitel Group, a leading global customer experience management provider that delivers more than 2.5 million experiences every day, announced a partnership with NICE inContact. The combination of Sitel Group’s deep CX expertise and industry leading NICE inContact CXone cloud customer experience platform delivers an agile, efficient and scalable customer engagement solution. Continue reading Sitel Group Partners with NICE inContact for Premier Omnichannel Cloud Platform

Schuh, Hunkemöller & Evans Cycles transform their online discoverability with Yext

Every day, retailers are faced with the challenge of ensuring brand consistency across the expanding digital landscape; brands need to manage an abundance of data. High street brands Schuh, Hunkemöller and Evans Cycles have recently chosen to work with Yext, the leader in Digital Knowledge Management. Continue reading Schuh, Hunkemöller & Evans Cycles transform their online discoverability with Yext

Pegasystems and KPMG Form Strategic Alliance to Help Government Agencies Improve Citizen and Employee Experiences

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced a strategic alliance with KPMG LLP, the U.S. audit, tax and advisory firm. This alliance offers government agencies a path toward digital transformation that can automate manual processes, and help improve efficiency, reduce costs, and improve collaboration and the citizen experience. Continue reading Pegasystems and KPMG Form Strategic Alliance to Help Government Agencies Improve Citizen and Employee Experiences

BriteBill Study: Service Providers Are Missing a Critical Digital Transformation Opportunity

BriteBill, An Amdocs Company and leading provider of billing and communications software for utilities, communications and media providers released the results from a study of 40 Tier-0 and Tier-1 service providers across EMEA, North America and Asia. Continue reading BriteBill Study: Service Providers Are Missing a Critical Digital Transformation Opportunity

net2phone Introduces Disruptive Communications Platform for Businesses

net2phone, a global provider of unified communications services announced the release of a powerful new business communication platform. The platform seamlessly integrates voice, text, messaging and web chat services across devices– evolving how businesses communicate and collaborate. Continue reading net2phone Introduces Disruptive Communications Platform for Businesses